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Tue, Jan 15, 2019 6:14 PM

log in problems

I cannot log in to my AT&T email account.  From my phone I get the message   

 

Cannot Get Mail  The mail server "imap.mail.att.net" is not reponding.  Verify that you have entered the correct account info in Mail settings.  

 

I have never had this problem.  I would touch the email icon and automatically it would log me in.  Now I get this message.  If I try from a desk top I get this message:

 

Invalid password.  Try again.  If I try to change my password, I get this message:

 

Uh-Oh...We can't sign you in right now.  Please try again in awhile.

 

Please help me get my email messages.

 

thanks, Gloria

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Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

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120.5K Messages

a year ago

Hi @Globaby38!

We'd love to help you here! Have you tried using a PC? To get started, please clear cache and browsing history on your phone and then restart phone and see if that helps.

You can also view this article to get tips on How to Reset your Email Password using myAT&T.

Let us know if you need anything else!

Yetty, AT&T Community Specialist.

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