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Need to update email settings?
J

New Member

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2 Messages

Thu, Oct 14, 2021 11:31 PM

Locked out of web email for ameritech.net, but is fine on Yahoo Mail iPhone app

This is a new problem. My email is fully functional on my Yahoo Mail iPhone app. But I am unable to sign into my email on the web. I get to the https://signin.att.com/ page, and enter my i.d. and my p.w., and I get the 24-hour lock out message. CARE CODE: 205.2 [LU003]

If I try "reset your password", it asks for my i.d. and my last name. But when I give it those things, it says: "That info doesn’t look quite right." I cannot imagine what other last name it could be looking for.

If I tell it I forgot my i.d., it asks for my contact email. I give it my ameritech.net address, and it mails me at that address, which I can read on my iPhone. This email tells me what I already know, and mentions that I have 2 sub-addresses, which I know, and which I am able to access, even on the web, by sticking to the yahoo.com mail page.

New Member

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2 Messages

2 m ago

I figured out what it wanted for last name and have resolved this. 

ATTHelp

Community Support

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176K Messages

2 m ago

Thank you for the update, @JohnJosephEnright!

 

We're glad to hear you were able to gain access again! Don't hesitate to reach back out if you ever need our assistance again.

 

Thank you for choosing AT&T Community Specialist 

 

CalebP, AT&T Community Specialist 

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