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Contributor

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1 Message

Fri, Jan 4, 2019 1:32 AM

Locked out of sbcglobal.net email

My password for my email suddenly stopped working, I get forwarded to an error page when I attempt to change or recover my password and the help page that is also linked does not exist. Can anyone help

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Brand User
ATTHelp

Administrator

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108.3K Messages

1 year ago

Hi @Derpderp!

We'd love to help you here! Is this email address associated to any service? Is your email address and password  linked to your AT&T Access ID? If yes, changing your AT&T Access ID password will automatically change your email password.


You can view this article to get tips on how to reset your Email Password using my AT&T.

Let us know if this helps!

Yetty, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

1 year ago

I am having the same issue. My account is not linked to AT&T. I've had this email for years.

Contributor

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3 Messages

1 year ago

Update: I was able to receive a solution by calling digital support line 877-285-0113. I had to be patient using the automated system because I do not have any linked AT&T services. After responding to several prompts, I was transferred to a rep who had to transfer me to another rep, but she was able to reset my password via myatt.com.