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New Member

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1 Message

Tue, May 26, 2020 7:44 PM

Locked out of sbcglobal.net email, not enough info to reset password.

When I try to log in to me email it redirects me to the AT&T website where it asks me to sign in again, and then it tells me there is a lock on my account until I reset my password. However, when I try to reset my password it tells me I can't because there isn't enough information on my account. Calling the support number is no help because it asks for my account number which I have no way of obtaining because I can't log in. I use this email for everything and I need to be able to access it again.

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Brand User
ATTHelp

Community Support

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124.1K Messages

a month ago

We'd love to help you get the needed information about your email concern, @mphilip993,

 

We understand that you're having trouble with access to your email. Don't worry, we're aware of this and working on a fix please bear with us.

 

Thank you for choosing AT&T!

 

Charles, AT&T Community Specialist

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New Member

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2 Messages

I am having the same issue. Has anyone been able to fix this?

New Member

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7 Messages

@ATTHelp can't get help from att

New Member

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1 Message

a month ago

This same thing happened to me about the same time... and I haven't been able to get in since then. it says to go to ....att.com/myatt.... which didn't help. I called ATT 800-331-0500...which they said they couldn't help... they told me to call Yahoo 800293-5568 which you pay for the help... and they could not help... cuz it is an ATT account...

Has anyone gotten this resolved

New Member

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7 Messages

a month ago

ATT still doesn't have this issue fixed

New Member

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1 Message

21 days ago

hello

I am also having this problem please help

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