Need to update email settings?
stonecold997's profile

Contributor

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3 Messages

Wednesday, September 25th, 2019 5:08 AM

Closed

Locked out of sbcglobal.net email, not enough info to reset password.

When I try to log in to me email it redirects me to the AT&T website where it asks me to sign in again, and then it tells me there is a lock on my account until I reset my password. However, when I try to reset my password it tells me I can't because there isn't enough information on my account. Calling the support number is no help because it asks for my account number which I have no way of obtaining because I can't log in. I use this email for everything and I need to be able to access it again. 

Community Support

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230.7K Messages

5 years ago

Hey, @stonecold997!

 

Thanks for reaching out. We'd be glad to help you get back into your email.

 

Since this is account specific, we'll have to continue this conversation in a Private Message (PM).

 

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Ramses, AT&T Community Specialist

New Member

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6 Messages

Was this resolved? I am having the same issue and really need help!

New Member

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6 Messages

New Member

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2 Messages

4 years ago

I have the same problem!  Can someone help? @ATTHelp @ATTHelpForums 

(edited)

New Member

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7 Messages

2 years ago

having this same problem @ATTHelp 

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