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Contributor

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1 Message

Thu, Sep 19, 2019 3:24 AM

Is this legit or a SCAM received 9/18/2019

Reminder: Update your AT&T email settings today

info@service.comms.yahoo.net

 

Hi AT&T Yahoo Mail member,

Good news! There’s a new way to set up your AT&T email account in email apps that will keep your information even more secure. Please update or upgrade your email apps IMMEDIATELY. Failure to do so will interrupt your access to your email account.

Learn how to update your settings and apps.

Thanks for choosing us,
AT&T

Responses

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

4 months ago

Believe it or not, worded like it is, and with the suspicious looking sender link, I believe it is.  I did some investigation on that link and it appears it's taking a rather roundabout way to get you to the Use OAuth or secure mail key for email apps att article.

 

Why now?  The secure mail key and OAuth have been around since early 2018.

 

Why it's coming from a place called info@service.comms.yahoo.net and not att.net I don't know (other than yahoo is att's email service provider)?  And if your myAT&T profile contact email address is different than your att account address (and by the way I recommend it should be for account recovery purposes) why is it being sent directly to your account email address and not you att contact email address?

___________________________________________________

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Community Support

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2.3K Messages

4 months ago

Hi Community,

 

Thank you for your feedback and thank you to @_xyzzy_ for chiming in earlier with the correct information. We can confirm this email is legitimate. We will work to make the emails more clear going forward. 

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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46 Messages

4 months ago

So it is legit?  Why now?  Why Immediately?  ALSO, what does immediate mean?  This change (if now) has been in process for at least one full year.  I got that message on all my email accts last night (18 Sept) and today (19 Sept).  If I don't change all my household email accts by (what date) will my email fail to send/receive??

 

 

_xyzzy_

ACE - Expert

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15K Messages

4 months ago

I believe it's legit.  But now for the time being I am now recommending not clicking the link and just going to where that link takes you, i.e., att's Use OAuth or secure mail key for email apps doc (click the link I just supplied instead).  I am trying to get some official clarification particularly who is service.comms.yahoo.net and what's their official relationship with yahoo.com.

 

At any rate you should do what the OAuth doc says and switch to using a secure mail key in place of the account password (or using OAuth security if your email client supports it, your choice).  Don't know what "immediately" means since that "Use OAuth..." doc has been around since early 2018.  If the email is legit maybe they finally plan to enforce using the additional security measures.  If that's the case then your POP/IMAP/SMTP access will fail in your clients.

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

4 months ago

This is NOT a legit email. This is a scam. Someone asked on Twitter, and Yahoo replied that it didn't come from them. Source: https://twitter.com/charlesmentor/status/1169914649594253313

 

Delete delete delete this.

Mentor

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46 Messages

4 months ago

Thanks!  Maybe I can sleep tonight!

 

Ha!

Mentor

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46 Messages

4 months ago

This still does NOT answer my "immediate" question.  How long before my email will NOT function? 

 

Tomorrow, next week, next month,

 

OR as past experience with the OAuth/secure key "requirement" has shown, do I have another year???

_xyzzy_

ACE - Expert

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15K Messages

4 months ago

@angryoldgoat 

This still does NOT answer my "immediate" question.  How long before my email will NOT function?

As you stated, when your mail client fails you'll know!Man Surprised  Or you could follow the recommendation that email made (i.e., "immediately") and change now and not have to worry when or if it becomes a requirement. 

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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46 Messages

4 months ago

Some of us are mere customers, paying for a service that is constantly changing and often unreliable.  Thanks for your advice.  I'll make every effort to update my email client when I have a moment or two.

_xyzzy_

ACE - Expert

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15K Messages

4 months ago

@angryoldgoat 

Read my signature.  I'm a "mere customer" too.

___________________________________________________

This is a public forum and I am a customer just like you. Click "Like" if you feel this post is helpful and "Accept as Solution" if it solves your problem.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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46 Messages

4 months ago

I read your sig.  You obviously have more time than most of us!

 

OVER and OUT

Contributor

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2 Messages

4 months ago

I'm sorry but I don't understand your answer. The question asked is this,  "is thiis legit or a scam?" Your answer was, " it is. "  Which is it? 

davemize

ACE - Professor

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1.1K Messages

4 months ago

Re-read post #7 above.... ATTCustomerCare has confirmed that the original post is legit.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Anonymous

New Member

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25.7K Messages

4 months ago

Grateful to those who spend time trying to answer your question would be nice.  Here's a thought:  since it regards a proposed settlement, through which, if you did read the email, you might benefit; would it not be a good idea for them to try to look like a scam email, so that you would not open it, and would just go away and have your own problems by yourself.

Contributor

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1 Message

4 months ago

For what its worth, I thought this was a scam also and tossed it some time ago.  My legacy Bellsouth.net email address has not received (or sent) anything after 09-20-2019.  Maybe that will give a clue about when "Immediately" is... 

For the sake of politics, I've had this email address for probably 25 years or more and it has followed me through multiple changes in ISPs.  Under AT&T the actual email service was apparently farmed out to Yahoo.com servers.  About 12 months ago I switched my ISP from AT&T to Xfinity / Comcast.  I had no problem just rolling on with my good old Bellsouth.net email address.  Then, as I said, after about 11 months it stopped working.  I suddenly realized a few days ago that I had not received any new email since 09-20-2019.  Not really understanding how it is that you can keep an old email address as you switch from one ISP to another, I killed a lot of time trying to trouble shoot this and cursing Xfinity, thinking they were the culprit.  So now it seem I was wrong about that and in fact it was that very-poorly-worded email announcement from AT&T that was to blame for all this confusion and loss of email service.  Thanks to ALL the commentary on this forum - the net effect of  the back-and-forth has (I hope) produced real answers.  I'm about to try to make the changes required.