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Mon, Apr 22, 2019 11:07 PM

I need help logging into my email account

I am trying to log into my email account.  It worked just fine a couple of days ago, then today AT&T insisted I change passwords, now I keep getting a SAML2 authentication fail.  I want my email account back.


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125K Messages

a year ago

Hey @flowerpowerxxx1,


Let us help!


The SAML error message is an ongoing issue that is affecting some AT&T email users. There's no ETA on the fix, but our engineering team is working on it. However, you may still be able to get around that error by downloading your mail via email clients using IMAP. You can find the IMAP and SMTP settings at the bottom of our Email Troubleshooting post. We have also found that some users are able to use as workaround as well.


Let us know if you have any other questions! Thanks for being a part of the AT&T community!


Rury, AT&T Community Specialist

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