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Mentor

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3 Messages

Sun, May 4, 2014 3:00 PM

I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

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ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, everyone.

 

Check out the link below for some helpful information about the new updated AT&T e-mail.

 

Updated E-mail

 

Let me know if this helps!

 

-Mariana

Mentor

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1 Message

6 years ago

I am not sure about anybody else on the forum, but everyone here where I work cannot stand the new email format! We now have sponsored ads at the top of the email, giant ads on the sides, the email frame doesn't expand to fit the whole browser window, the email tabs are no longer prominently visible when enabled, and they moved everything (attachments, send button, font changes, etc) to the bottom of the compose email screen.

The "basic" version is nothing comparable to the old format, just a dumbed down version of this new "full featured" format.  I wish AT&T and/or Yahoo would stop changing everything! A lot of people who work here are older and have trouble adjusting to these changes; therefore I have to re-train them and try to get their emails as close to the old format as possible.

Constructive

Employee

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11.5K Messages

6 years ago

Change in something is always difficult but we all overcome and get use to it. Just ask anyone who had the old AOL program and when they updated it and changed everything around people went Crazy.

Although im not a fan of Ads that constantly change or refresh taking up a little more bandwidth than i would like, these adds are necessary to offset the costs of doing business. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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3 Messages

6 years ago

Why the empty platitudes? Why not just tell us to shut up and get over it? That's what your little AOL example means.

 

The interface change sucks, and you know it. We can voice our displeasure by moving on to another way of checking mail (e.g., Thunderbird), and/or changing ISPs.

 

 

k9jdk

Scholar

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251 Messages

6 years ago

I like the new format. Of course, YMMV.
Constructive

Employee

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11.5K Messages

6 years ago

i was one of those AOL people that could not figure it out for awhile, my point is nothing is the same as it use to be but we adapt, i doubt anything you login to is anything near the same as it was 5 years ago, and im guessing many you didnt like.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
k9jdk

Scholar

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251 Messages

6 years ago

Interesting that I just started email again and now I see the old format.
Constructive

Employee

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11.5K Messages

6 years ago

Ok so i went to my yahoo email and clicked on my account and what do ya know theres an option to remove any feeds or tabs you want from your yahoo page.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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1 Message

6 years ago

We lost so much productive time this AM when the ridiculous new format just appeared. It is not workable on any level and I will change to Thunderbird or something else if it re-appears. Thank heavens the regular e-mail returned this afternoon so we can get some work done here in our offices. What an abomination.

k9jdk

Scholar

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251 Messages

6 years ago


@kalin88 wrote:

We lost so much productive time this AM when the ridiculous new format just appeared. It is not workable on any level and I will change to Thunderbird or something else if it re-appears. Thank heavens the regular e-mail returned this afternoon so we can get some work done here in our offices. What an abomination.


No offense, but in a few minutes "I got it" with the new format.  And while it had a new look, I didn't see anything missing, just things in different positions and format.

 

And of course, YMMV

 

Teacher

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1 Message

6 years ago

I don't mind the ads on the sides, I can ignore those if I wish, but the sponsored email at the top bothers me.  I got into the habit of clicking on the top email automatically to read the latest email first, and now it is an ad.  Grrr.  And there seems to be no way to write to att directly about this.  Double grrr.

Teacher

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1 Message

6 years ago

I have a simple question. Does anybody have a simple answer? I used to be able to SORT my EMAIL by SENDER. The new AT&T email does not appear to let me do that. How can I sort my email by SENDER?

Teacher

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3 Messages

6 years ago

I agree, I can no longer sort email by sender and that is a very important feature to me. Please put this feature back in. I'm not a fan at all of the newly reworked format, especially the adds at the top of the inbox, and the use of "Me" instead of my name, but could deal with that if the "sort by sender" feature is returned.

Tutor

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1 Message

6 years ago

I don't love the new format, though I'm getting used to it.  I tried to delete a single e-mail in a thread and it deleted the entire thread.  Then I realized there's a "more" button and that's how you delete a single message.  Not super intuitive.  Fonts came in too small, yatta yatta yatta....

 

I agree there should be way more space for your e-mails and less space for ads, but let's face it, there are investors to make happy and that's all they really care about.

 

If you don't like ads, download the Ad-Block Plus Add-on for practically every browser out there.  I haven't seen an ad in years....

k9jdk

Scholar

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251 Messages

6 years ago

Sounds like some have the new web mail while others do not.  I guess ATT is rolling this out gradually.

 

BTW, I'm in Chicagoland and have the "old" verison, although the new one popped up for a brief time a few weeks ago.

 

 

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