wobeck

Tutor

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10 Messages

Thu, Nov 16, 2017 6:54 PM

I can't log in to my AT&T account

I only have an e-mail account and I don't know if this is the right place to ask my question.

My email stopped working and said I need to update my password. I tried to log into myatt.com, but I don't remember my username or password. I clicked on "forgot username", but it sent it to my email, and I cannot receive my email.

 

Responses

Accepted Solution

Official Solution

ACE - Expert

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14.1K Messages

3 years ago

I'll assume you're using this website:  https://www.att.com/olam/loginAction.olamexecute

 

Your user name is your att.net email address. Under that, there's a "Forgot Password" option which will send you to a different page which will ask you for your last name.  You'll have the option of having a temporary password snail mailed to you or you can answer your security questions.

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
wobeck

Tutor

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10 Messages

3 years ago

wobeck

Tutor

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10 Messages

3 years ago

Well, I got 61 views, but not a single reply. It appears that no one can help me.

Can anyone tell me where I should go next? Since my email stopped working, I need my username sent to me as text, or spoken on a phone, or given in a chat. Or is there really nothing that I can do to get my email working again? Thanks.

 

ACE - Expert

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14.1K Messages

3 years ago

@wobeck  Did you manage to get to your email account?  There's nothing more frustrating that knowing it's there and you just can't get to it!

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
wobeck

Tutor

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10 Messages

3 years ago

Hi Skeeter,

Yes, I made a new password and found my email location at Yahoo.com.
Then I was able to get my email client to work again.
Thank you very much for your help. -- from another Texas skeeter

Contributor

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1 Message

3 years ago

Where the heck is the in box?????????????  ATT email is so frustrating!!!!!!!!!!!!!!!!!!!!!

Contributor

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1 Message

2 years ago

I have a similar problem.  I need to reset my email password for security reasons and I’ve been unable to do so.  I’ve had my ATT.NET email account for over 20 years and the security questions and answers that I setup years ago are no longer accurate, and I don’t remember what one of them was when I setup the account.  I’ve bee unable to find a way or to access anyone to help me.  The recovery phone number is also no longer active as my cell number has changed.  Does anyone have any idea how I can speak with someone to help me with this issue?  Thanks!

Contributor

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2 Messages

2 years ago

ATT recently asked me to reset my att.net email password. When I did, they sent the password to my att.net account. Well I can no longer access that account because ATT changed my password. What do I do now?

Contributor

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2 Messages

2 years ago

I cant log in to my att.net account

Contributor

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2 Messages

2 years ago

cant get my att.net email

Contributor

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2 Messages

2 years ago

I also have not been able to access my email account after attempting to change my password. I have called tech support, who told me this is a wide-spread problem which would be resolved in 48 hours--that was a week ago; I have contacted them on Messenger, and they told me they would look into it. It has now been almost 2 weeks. I can't remember the answers to my security questions (I thought I knew, but ended up locking myself out of the account), but can't figure out how to get in contact with anyone in regards to helping me with this either.

Contributor

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3 Messages

2 years ago

Around 4 months ago, my email password inexplicably just seemed to change and now what I believed to be my password will not work. I can still access the email on my phone because it has stayed logged in on the iPhone mail app. I need to be able to get into my yahoo mail on my desktop computer. I have tried the reset password, but this will not work as I don't remember the answer to one of my security questions from 6 or so years ago as the answer has changed since then. I do not see an option to have a password snail-mailed anywhere. If this is an option, I will gladly try it. I need to get into this email on my desktop computer for multiple reasons, but am unable to. There are no stores in my area that help with email support, so I need someone to help me with this online.

Contributor

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1 Message

2 years ago

I want out of this contract. I thought Comcast was bad but ATT is worse. Every time I go to my Email it says my password is wrong and I have to do a new one and then I go in a few days later and it says it doesn't work. If you don't like this censored Email terrible

Contributor

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1 Message

2 years ago

I did not remember the exact answers to my security questions. 

I am not allowed in.

Can you mail me a temporary password?

 

Contributor

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1 Message

2 years ago

Same for me.  I get the att sign when I get on the computer but when I hit mail it comes up yahoo.com.

 

Cannot get into the att mail.  I had this problem about a year ago and when yahoo grabbed my email it prevented me from getting my email on my iphone unless I got the yahoo app which I do not want. I can't remember what I did then.

I don't know how this is happening and what I can do.  Any suggestions?