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Contributor

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1 Message

Mon, May 6, 2019 6:16 PM

I am unable to login to my yahoo email, getting redirected to att

Help! I cannot login to my yahoo email. I originally had an att email xxx@att.net, but it was somehow transferred to yahoo. I have had his email address for about 20 years. Lately it has gotten so that I could not use my password and had to reset it using my alternative email/gmail address... I limped along doing that for months, but NOW when I try to log into my account - it go to "forgot my password", then I get redirected to an att page, and my account is not longer attached to att so I have no way to get into my email. I hope someone can help me! Thank you!

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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136.8K Messages

a year ago

Hello @flinthillfarmva,

 

Thanks for reaching us, we're here to help you get back to your E-mails.

 

Check out this article with E-mail Troubleshooting Information from AT&T, you'll find steps to reset your password.

 

You'll also find information here about Yahoo Merged E-mail Accounts Getting Unmerged.

 

Let us know if you'd like further assistance.

 

 

Denise, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

Hi , i do not understand eveytime i need to log in to my yahoo email get redirect to AT&A th retype my user and id again, this time the system does not recongise my user id and password, how to rest my passsword, can i ask to send the password link to my new phone#?

Contributor

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1 Message

a year ago

I am unable to get my yahoo email account to open.  I have been going through sbcglobal.net

New Member

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2 Messages

I have followed the new website and still am unable to connect anymore via the currently yahoo site. It stopped logging me in this month

New Member

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2 Messages

@vickbeck1 Also, I am logged in through my phone and do not want to log out of there for fear of losing access to my account. I like to log in to the desk top to print.

New Member

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4 Messages

4 months ago

Everyone who is a legacy AT&T customer is having huge problems

New Member

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4 Messages

Cannot login to my email account on Yahoo  when redirected from yahoo to AT&T. I have a legacy Bell South email address for more than 20 years. I cannot login to my yahoo email address on my computer. I can receive but not send emails from my iPad. This is a common and huge problem with legacy AT&T accounts.

Contributor

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6 Messages

3 months ago

i have an sbcglobal.net account and it keeps re-directing me to at&t BUT it wont let me log into my sbcglobal.net account

New Member

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4 Messages

3 months ago

After months of problems, I spent a long time on the phone with AT&T and got my problem resolved. I really appreciate the help they provided, especially because I have done no business with AT&T in many years. They now allow me to use a BellSouth address that they assigned to me, rather than the one I picked myself. In any event, the problem is resolved. One of the problems I encountered was that AT&T locked my account because there were too many unsuccesful attempts to login. I had to get them to take the lock off my account to resolve the problem. 

New Member

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4 Messages

3 months ago

To fix the problem with being unable to send emails on my  iPad, I deleted my account and reloaded it. This resolved the issue.

jwp12

Mentor

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40 Messages

2 months ago

I am legacy free att.net email customer. I used to be able to use a login yahoo page to get to my att.net accounts. Now that page sends me to an att.net login page where I have to re-enter my id and it has a place for the password..

 

If I login and check email and then then logout to check another att.net account it ignores the new email address and re-logins me to the first account without entering a password. I am blocked from seeing the other account.

 

 I have same problem on chrome and Microsoft edge.

 

 

Anyone know how to overcome this?

(edited)

Brand User
ATTHelp

Community Support

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136.8K Messages

2 months ago

Thanks for reaching out @jwp12,

 

We’re glad to help get you back into your email. Since the site keeps remembering and logging you back into the first account, we have a few suggestions to help.

  • In your browser, try opening a private browsing or incognito window and logging in. You can find this option in your web browser’s menu. If this works, try clearing your browser's cookies and cache to solve the problem.
  • Log in from another computer or device if possible. Does it allow you to log in there? If so try rebooting the first computer/device and trying again.

Please let us know the outcome of the above. If further help is needed we’ll be happy to assist.

 

Jeff, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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