Announcements
Ace Back to School with AT&T's A+ deals!
ATTU-verseCare's profile
Community Support

Community Support

 • 

6.7K Messages

Tue, Sep 27, 2016 3:50 PM

How to Reset your Email Password using myAT&T

 

You are here because you can't sign into your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to login after resetting your password, wait 12 hours for the system to update and try again.

 

Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Responses

Contributor

 • 

3 Messages

2 y ago

I tried that.

Tutor

 • 

6 Messages

2 y ago

I have been trying to login to my att.net account for 3 months. The tech people can't help me at all. They are more confused than I am. They have switched me from department to department. They clearly are in over their heads. They promised to call me back last night and did not! They have given me temporary pass codes 5 times and none of them will grant me access to my email. Once they started doing that, my email stopped coming to my cell phone. Each time I call they try to sell me something. While on hold they were trying to sell me coffee!!!! I don't drink coffee!!! Someone HELP! Tomorrow I will contact my State Public Service Commissioner, we are on a first name basis & I will have his office do all this work that I have been doing.

Tutor

 • 

6 Messages

2 y ago

I have been trying to login to my att.net account for 3 months. The tech people can't help me at all. They are more confused than I am. They have switched me from department to department. They clearly are in over their heads. They promised to call me back last night and did not! They have given me temporary pass codes 5 times and none of them will grant me access to my email. Once they started doing that, my email stopped coming to my cell phone. Each time I call they try to sell me something. While on hold they were trying to sell me coffee!!!! I don't drink coffee!!! Someone HELP! Tomorrow I will contact my State Public Service Commissioner, we are on a first name basis & I will have his office do all this work that I have been doing.

Contributor

 • 

1 Message

2 y ago

Hi, I can't log in to my email that I have used for some 20 years or more. I have followed all the crap instructions that you have given and still I am unable to log into my email. Why???????????????

Contributor

 • 

2 Messages

2 y ago

I have a user Id  and a password.  I am not changing it again because I just now have At&T and Direct TV accounts with the same password.  The problem is...it will take my password, then say "hang on we're almost there"...and circle for ever and a day.  No one seems to have an answer.  How am I supposed to get information on my account? 

Contributor

 • 

2 Messages

2 y ago

I cannot access AT&T's website either. Unable to pay my bill.

Contributor

 • 

1 Message

2 y ago

I am unable to use the MYATT app. When attempting to log in I get a gray screen and an endless revolving blue circle. THree times I have waded through the telephone "support" process, getting different depts all unable to assist me. I repeatedly ask for tech support and am shifted to a variety of places, none of which are tech support!

 

I pay all my bills online thus my computer is not at fault here. I have tried with a variety of operating systems, Firefox, Google Chrome and Microsoft . Very disappointing in a company as large as ATT.

Contributor

 • 

2 Messages

2 y ago

asdfascv 

Contributor

 • 

1 Message

2 y ago

no puedo acceder al correo porque olvide la contraseña 

New Member

 • 

1 Message

1 y ago

how can you log in if you don’t remember your password?

New Member

 • 

1 Message

1 y ago

me too. have been trying to get a correct answer for a couple years

Brand User
ATTHelp

Community Support

 • 

162.5K Messages

1 y ago

Hi @jerimg49, if you're having trouble accessing your email we're happy to help.

 

To clarify, were you having a problem resetting your password, or was another error appearing?

Also, what type of email account you're having trouble with (@att, @bellsouth, @sbcglobal, etc)?

 

Any other details you can tell us about the problem would be helpful. We look forward to hearing from you.

 

Jeff, AT&T Community Specialist 

 

 

New Member

 • 

1 Message

8 m ago

My bellsouth.net email account will not allow access on my windows 10 machine to incoming mail server pop3.mail,yohoo.com with either outlook microsoft 365 or windows live mail.  I can access the account on my I phone and by logging on to yahoo.   So I have the proper password and login name.  Any suggestions?

New Member

 • 

1 Message

2 m ago

I have been locked out of my ATT email account because I forgot my password and made too many attempts. Unfortunately I cannot access my email to change my password and I never added my phone number or an alternate email. I do have security questions but ATT will no longer use the security questions method. I am not an ATT customer so I am not eligible for technical help.

I have had my email for well over a decade and want it back. I was an ATT customer when I created my email account. If I go back to ATT service will they be willing to help me recover my email account?

Get started

Ask a question
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.