Community Support
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6.7K Messages
How to Reset your Email Password using myAT&T
You are here because you can't sign into your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!
How To Change Your Password
Go to www.att.com or use the myAT&T app:
Login to the myAT&T app, scroll and select "My plans & features"
Hit the "plus" button next to your service and select "Manage my network & email"
Select "Change Email Password"
Note: If you are still unable to login after resetting your password, wait 12 hours for the system to update and try again.
Email Tips & Troubleshooting Solutions
Email Troubleshooting - Learn how to trouble your email.
Don’t forget to update your email clients (Outlook, Apple Mail, etc) with your new password.
Make sure you update your security questions and tie a wireless number . It makes password reset easier in the future.
More supported solutions can be found at "How to Reset your Password".
Was your ID hacked? Once you update your password, secure your account.
Have a sub or "child" email account trouble? You may need use the primary to account reactivate it.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
Responses
JOEblow26p2
Tutor
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5 Messages
a year ago
Customer service is a joke. After talking to Robocop I am put on hold, then bounced around for twenty minutes I get people who don't speak English very well. This has been going on for two months. AT&T doesn't have any trouble when it comes to billing me.
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OKfamily
Tutor
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4 Messages
a year ago
Having the same issues again. I cleared the cache, changed password now it say unable to contact server. Our sub accounts work, this is frustrating as I can't change emails from online bills without having access to this account. Any phone number I can call?
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FranklinJ13
Tutor
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4 Messages
a year ago
want to reset my bellsouth password
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FranklinJ13
Tutor
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4 Messages
a year ago
how do I reset my bellsouth email password?
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FranklinJ13
Tutor
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4 Messages
a year ago
can't get a reply if I can't get to the email
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runaroundbert47
Contributor
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1 Message
a year ago
I need to se up my email for I do not have one and cannot get mail
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margaret4
Contributor
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1 Message
a year ago
how do you reset your password
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Sdcowboy20
Contributor
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2 Messages
a year ago
I am a long time AT&T subscriber. I can no longer gain access to my business e-mail account at sbcglobal.net. The account will not recognize my current password and even then I have tried to use any and all passwords that I can remember ever having used with an e-mail account, but to no avail. Still do not have access. And I cannot seem to get any help with this through either SBCglobal, AT&T, or Yahoo. I would be happy just to abandon this account, but first I would need to send out an e-mail blast to most of my contacts, informing them of my new e-mail address. Which, of course, I am unable to do, because I cannot access the account and it's contact list. I am preparing to severe all ties with AT&T and Yahoo because of this issue.
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_xyzzy_
ACE - Expert
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15K Messages
a year ago
Yahoo won't help you it's an att account. SBCglobal won't help you because it doesn't exist (contrary to people posing on the internet as sbcglobal help for a charge). And Att suggests the first thing you try to do is change your password (not announcement near top right of this page). But I suggest you do it with Forgot ID/Password.
FWIW you could continue to use att as your ISP for internet access. No one says you have to use that access to att's email service. Just find an decent one (read reviews) that has more privacy than yahoo, aol, gmail, and hotmail/outlook (read terms of service), includes support you can contact, and who's only business is email.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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BLUE1SAL
Tutor
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7 Messages
a year ago
This is not a ATT.COM EMAIL ISSUE. IT IS A SBCGLOBAL.NET ISSUE
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pappyrivera
Tutor
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3 Messages
a year ago
Thanks for your info, however, all I want is to have my EMAIL back! Miguel
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_xyzzy_
ACE - Expert
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15K Messages
a year ago
@BLUE1SAL said:
There is no difference! Sbcglobal.net is an att (legacy) account. It's just that the legacy accounts a problematic these days due to the decision by att to unmerge them from yahoo.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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pappyrivera
Tutor
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3 Messages
a year ago
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brigsby
Contributor
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1 Message
a year ago
I cannot log into my email. I keep putting in my password and email address correctly but it tells me not correct. Can you please help me recover or possibly reset it.
Thanks
Betty
ks
Betty
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NCIS.mil
Contributor
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3 Messages
a year ago
Huh.
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