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Tutor

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2 Messages

Wed, Nov 29, 2017 6:56 AM

How to reset my password for sbcglobal.net

I cannot reset the password for my sbcglobal.net email address.  I tried reseting in att.com/myatt but I don't remember security answers.

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Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

2 years ago

If you are having problems changing your password, or your can but doesn't fix your login problems then try calling the Digital Assistance Center (877-273-2728) for help.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
_xyzzy_

ACE - Expert

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15K Messages

3 years ago

There is a way to change your password without knowing your security questions.  Go here.  That provides two ways to reset the password; using the security questions or using another email address to text message address.  Obviously you would use the second method.  There's a little video on that page describing the process.

 

A confirmation is sent as a text message or to email address you specify.  If you elect to do email then you can always set up a free email account in any number of places like gmail, aol, hotmail, etc.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

3 years ago

So I tried that but I’m not able to select anything other than use security questions.
Brand User
ATTHelp

New Member

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120.6K Messages

3 years ago

Hello @mrphusion,


I would love to be of assistance with your Email issue. We are still awaiting a response from you though messaging. We would like to work one on one with your to personally handle this issue due to there being personal information involved.  You should have a notification in your mailbox on the top left of your forums profile.


I look forward to your response!


James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
konjon

Teacher

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16 Messages

2 years ago

Contributor

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2 Messages

2 years ago

Reset your password with security questions

  1. Visit the Forgot Password page.

  2. Select Password.

  3. Enter your full AT&T email address and your last name.

  4. Select Continue.

  5. From the drop-down menu, select I'll answer my security questions.

  6. Answer the security questions that you set for your account.

  7. Select Continue.

  8. Enter your new password choice.

  9. Hit continue.

  10. You should receive a message saying that your new password selection has been successful. At that point it will log out and bring you back to your login page to enter in your name password and log back into the system.

Sbcglobal Forgot Password

more detail: https://sbcglobalnetsupport.freshdesk.com/support/solutions/articles/63000114516-how-to-change-recover-reset-my-sbcglobal-net-password-change-forgot-recovery-reset-sbcglobal-email-

(edited)

Contributor

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1 Message

2 years ago

My sbcglobal.net account is no longer recognizable. When I attempt to reset my password, the email address is unrecognizable. Please help!

Contributor

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1 Message

2 years ago

the e mail address is wrong so we can't get temporary  password 

Contributor

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1 Message

2 years ago

My husband cannot access his sbcglobal email anymore.  Are they no longer recognizing the sbcglobal?

Contributor

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3 Messages

2 years ago

My email password and or user id is no longer working for my sbcglobal.net account.  I see others have had this issue as well.  Started around Oct. 30,31 2018.  Any solutions??

Contributor

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1 Message

2 years ago

Also having the email account problems. User id/password no longer working and security questions aren’t what was selected to start and no other option other than to answer them... 

Contributor

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2 Messages

2 years ago

Same here. I have two sbclobal. accounts. Both are linked to eachother. When I try to get a key to unlock it, it tries to send it to the linked email. There is no way I can access either. I try ATT's site, and it says it does not recognize my user name. 

I tried entering my clues, and nothing matches. I have my info saved on my phone. I know what the answers were. 

So frustrating as EVERYTHING I do online is connected to these accounts for the past 12 years.

Contributor

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2 Messages

2 years ago

The number won’t work, as they want an att phone number or account number to proceed.

Contributor

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3 Messages

2 years ago

Makes sense. I have a Verizon phone, but ATT internet service.

Contributor

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2 Messages

2 years ago

What is pass code?