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Community Support

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2.6K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

Split.png

You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

Contributor

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1 Message

4 y ago

When I changed to new this new email format all of my folders disappeared!  How can I get them back?

Contributor

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2 Messages

4 y ago

This happened to me as well when I was prompted to sign into my account again. Lost everything and as everyone else, it is imperative that I get these folders back. Anyone having luck on what to do if anything. I pray there is something. Why did this happen? Does ATT have an answer??

Tutor

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2 Messages

4 y ago

Login to your old yahoo.com account, everything is there.

Contributor

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2 Messages

4 y ago

I have no idea what that account is??? I've been with ATT for years and always used sbcglobal??

Contributor

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2 Messages

4 y ago

I never used my ATT for mail....all my mail went to sbcglobal.net.....now in Yahoo, all of my folders and old emails are gone.  How do I get them back.  There were some very important docs in them.

 

Contributor

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2 Messages

4 y ago

 I figured it out....just add your Yahoo account to your SBCGLOBAL accout.  All the info was still there!

Contributor

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1 Message

4 y ago

Yesterday I went on my Yahoo account.  All my emails are gone but a few new ones.  My contacts and everything.  My home page is different.  Does anyone know what I can do because yahoo/att does not answer my emails.   Thank you so much.

Contributor

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1 Message

4 y ago

all contacts, old folders, etc are gone - where did they go??

Contributor

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2 Messages

4 y ago

My AT&T e-mail acct upgraded and I lost a folder I generated years ago. I had valuable info stored in that folder and now after the upgrade I lost my contacts and the folder. Anyway to recover or roll back this change?

Contributor

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1 Message

4 y ago

Thank you!  I was freaking out.  Very simple "fix", but you'd think ATT "support" would have mentioned this to users. 

 

Thanks for the fix

Teacher

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15 Messages

4 y ago

Try using a different browser and the URL "start.att.net". I got my OLD emails and all the folders. Then, as far as I know, you have to physically transfer the old emails, one at a time, forwarding them to yourself. And receiving them in the OTHER browser with Yahoo!
Cathy
ATTHelp

Community Support

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168.8K Messages

4 y ago

If this is associated with an active AT&T internet service, you can try going to http://www.att.net/mailrestore but if it is not, it may have been migrated to a yahoo ID. If this happened you will need to log in with the yahoo ID that was associated with Sbcglobal email address. You would have received an email from reporting that this was happening and would provide you further details on the matter. 


 Tony–AT&T Community Specialist

Tutor

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8 Messages

4 y ago

I still have this message:

Screenshot 2018-01-02 at 6.10.57 AM.png

 

There is no "Transfer information" button on the screen.  Now I have not been able to access my Yahoo account for almost a month now yet no one at both AT&T and Yahoo can help me resolve this issue.  How can two big corporations treat their customers like this?  Just because Verizon bought Yahoo doesn't mean you guys have the right to ditch your customers and throw them out in the cold!!!

ATTHelp

Community Support

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168.8K Messages

4 y ago

You should be able to log into the SBCGlobal email and open the email that  has the verification in it. You just need to log out of the yahoo id and log back into the SBCGlobal email and follow the steps listed. Once that is completed, you just need to log back into the Yahoo ID and access your emails that way. 


Tony–AT&T Community Specialist

Contributor

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2 Messages

4 y ago

well i don't have any idea what an IMAP is..  i had an att email address (sbcglobal.net) in my Yahoo mail; my main email source.  i have folders with several YEARS of email to document business and store important email links.  i want to remove these folders from YAHOO email address and put them into my ATT (sbcglobal.net) address..   

I am not a computer geek and need a more step by step solution to this problem.  thank you

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