Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Community Support

 • 

2.4K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

Split.png

You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

5 Messages

2 years ago

Contributor

 • 

3 Messages

2 years ago

Our problem was that we never used Yahoo. In order to recover an unknown Yahoo ID you must have set up in that account some recovery method i.e. phone #, back up email address, etc. Since we had never used it there is also no recovery method that they require. It appears our email, contact and folders are gone. Shame you AT&T for such a sloppy way to handle this.

Tutor

 • 

5 Messages

2 years ago

Well, I was able to find all my old emails but since I don't use my yahoo anymore, I had to take the important ones and forward them all to my ATT email address.  What a pain in the butt.  It wouldn't have been so back if you could check them and forward a group but NOOOOOOO I had to do each one separately.  I really hate ATT.

Contributor

 • 

1 Message

2 years ago

ATT "lost " 150,000 of my emails (everything up to December 19, 2017).  What steps should I take to get them restored?

Anonymous

New Member

 • 

25.7K Messages

2 years ago

Att lost your email how exactly?

Contributor

 • 

1 Message

2 years ago

I signed into my sbcglobal.net email a week ago and there was nothing.  How do I retreive lost information?  Is it possible?   Please advise. 

thanks so much,

Karen

Tutor

 • 

10 Messages

2 years ago

That's huge! Hope there's just some error loading them.

Contributor

 • 

1 Message

2 years ago

logged in and all of my personal folders were gone. bookmarks also gone. this happened about 2 weeks ago. have contacted support several times through chat and was told my folders would be restored within 24 hours. that was 4 days ago. support called me during a chat session and asked me to close chat window and all windows logged in to at&t. i did. then the call was disconnected and no call back.

i have tried logging in using different browsers and computers. my folders are still gone. these lost folders go back 10 years. any help would be very appreciated.

thank you!

Contributor

 • 

1 Message

2 years ago

My sbcglobal.net account lost all of my contacts & folders. It is only updating emails after 5pm yesterday basically. I pulled up my old Yahoo.com account and there is folders & contacts but emails are updating at all.

Contributor

 • 

1 Message

2 years ago

this morning i lost all my emails in my input and all folders

i am using imap and smtp yahoo.com

my email is tchoufati@sbcglobal.net

how do i recover all my emails and all the folders?

Tutor

 • 

5 Messages

2 years ago

I had the same issue and the answer from AT&T is that the data is gone.

Tutor

 • 

5 Messages

2 years ago

The "solution" that was posted doesn't work for everyone.  There is no corresponding Yahoo account containing my email content of the last 10 years.  I have 99% of it backed up but the past 2-3 weeks of my business was conducted on mobile devices and that data is gone.  Needless to say, all my AT&T services are about to be switched. 

Brand User
ATTHelp

Administrator

 • 

112.8K Messages

2 years ago

Hello there @jcfitzpatrick2,


Welcome to the Community Forums! I understand how important it is to have access to all your important e-mails. Let’s take a look and see how we can get you back into your Yahoo account!


Thank you for including the steps you’ve taken so far. I know your time is important and this allows me to narrow my focus of the issue at hand and also preventing redundant steps.


Since, all previous steps have been exhausted, going forward I would recommend contacting Yahoo support team.


Thank again you for your time and patience in this matter.


Darryl, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

2 years ago

I just found all my email and contacts in my primary att/yahoo email account have been deleted.

Everything from 10:30 pm December 28, 2017 is GONE.  I need that information back.

Contributor

 • 

2 Messages

2 years ago

Folders are gone and so are over 20K emails. Account information. History. All gone. How do I recover?

AT&T TV – All Your Entertainment In One Spot.  Learn more…