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2.5K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

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3 Messages

3 years ago

Gerbert & Christne33, Your emails and folders are now over in Yahoo.com mail.  Log in there and you will see them.
I'm telling you this from my personal experience of finding my old emails and folders that disappeared from my att.net mail account when Yahoo and att.net un-merged their email services on 12/19/17. See my other posts Digitalozzie or aussiegrl's post if you need more info.

Contributor

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1 Message

3 years ago

I have sbcglobal.net - all my contacts and emails prior to Dec 18 have disappear or erased.  Don't know why.  How do I recover?

Contributor

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1 Message

3 years ago

I have a yahoo account and sbcglobal email account linked together and I can no longer access my sbcglobal email through my yahoo account.  The sbcglobal global email is no longer linked to my yahoo account.  Any suggestions would be appreciated.

Contributor

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1 Message

3 years ago

Lost all emails on December 19, 2017. Help!

Tutor

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10 Messages

3 years ago

I have followed advice of others still not working.  This is plain ridiculous.  AT&T should give us something for this nonsense.  I have everything important in my folders.  I wish we could talk to someone.  AT&T giving me the runaround when I call since I don't have my internet provider with them.

Contributor

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3 Messages

3 years ago

is there a way to carry over folders and contact list from my yahoo email to my att email? (unmerged)?

Contributor

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3 Messages

3 years ago

Ok, I have moved all my contacts from yahoo to att THANK YOU THANK YOU !!!

Contributor

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3 Messages

3 years ago

Thank you, I was not using an email client, yet. New computer and then Wham the unmerger !! I will try yo transfer the contact list.

Contributor

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2 Messages

3 years ago

This is not helpful.  Like everyone else, I have literally 1000's of important emails in probably 100 folders that are gone.  Emails from my now deceased sister, info from every business and organization I have had direct contact with, utility info I use to pay bills...everything is gone.  This is NOT a good way to run a business.  It was a real plus when AT&T bought DirecTV, Headache #1.  Now they decide for security reasons, to unmerge my account from yahoo mail after 20+ years, and like everything AT&T touches, it turns to crap.  Headache #2.

Contributor

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2 Messages

3 years ago

I should add, when I tried to use AT&T's email recovery link, it took me in circles.  They're some real geniuses.

Tutor

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4 Messages

3 years ago

Do you have a yahoo.com email address that you never use? I had one and that’s where my folders went. Sign into your account on yahoo and look at your account profile and see if you can find a yahoo ID there. If you have one you can reset the password and get on. It’s so frustrating that they don’t have any support. They handled this merge terribly. 

Tutor

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5 Messages

3 years ago

Yes, I found them there. Thank you.

Tutor

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10 Messages

3 years ago

I was told I have to pay a $49.99 fee to get help with this issue.

 

I am livid.

 

I think we need to take further action as a group since we are all having problems.

_xyzzy_

Expert

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15K Messages

3 years ago

Those of you that now have a att email account and an yahoo email account and want to move the contents (email mailboxes and contacts) from one to another might want to look at the following thread:

 

is there a way to carry over folders from my yahoo email to my att email?

 

Tutor

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10 Messages

3 years ago

Well another problem is that I can't access my old Yahoo address online. Therefore, not able to get to my folders or contacts.  I have two separate accounts..which I don't understand why we can't have one.

 

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