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Community Support

Community Support

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2.6K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

Split.png

You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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3 Messages

4 y ago

I cannot access any email older then 12/29/2017. This an Sbcglobal.net account. ! I WANT MY 8000 EMAIL'S BACK!

Contributor

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3 Messages

4 y ago

Why in the world would @ATTHelpForums send our emails to YAHOO ? I never even used a yahoo far as i know.

Tutor

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4 Messages

4 y ago

They are NOT GONE. I went through the same thing as you, except I thought that I lost 40,000 emails !!!
Go to Yahoo mail………change your password , and when you do that, you will possibly be asked a series of questions to verify the account . They will also send you a VERIFICATION CODE. Once you input this code that is emailed or texted to you, and you then sign into Yahoo with your new password being used, you will then
see all of your old, missing AT and T emails that are now located on Yahoo. It’s not ideal but at least THEY ARE THERE and can be referred to when you need to locate a past email address/contact.

Dipper2

Teacher

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10 Messages

4 y ago

Yes, I have completed that and have access to old emails and contacts.  I just want to continue using the same email address that I have had for the past decade and not have to change everything over to a new email address.  Att deleted my @sbcglobal.net email when it was unmerged and I can no longer access any new emails sent to that address after the unmerging and the account is deleted.  So in the att statement that you will be able to continue to use both att and yahoo email separately after the unmerging is not correct.  I can only use yahoo, not att @sbcglobal.net, which was my primary email for over a decade. 

 

ATTHelp

Community Support

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176.4K Messages

4 y ago

Good afternoon @arghsbc!


Thank you so much for reaching out to AT&T Community and Forums! We understand how important it is to have your emails. We’re here to help!


We found an article we know will be most useful! You can check it out here: Recover Missing Emails.


If you have any other questions or concerns, we’re here for you!


Have an awesome weekend!


Beth, AT&T Community Specialist

Contributor

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3 Messages

4 y ago

@BOSOX2Thanks for the reply, but t he only yahoo email address i have is the blind or " sub account' as att calls it. When i tried to log in they say it does not exist. Isn't sbcglobal.net the " att" address ? thats what i'm using now, but only go back to 12/2/72017.

Contributor

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1 Message

4 y ago

ALL of my emails prior to 12/26/17 have been deleted, as well as a lot of my contacts!

How can I get them restored??

Dipper2

Teacher

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10 Messages

4 y ago

I have old emails on the yahoo account.  I just want to use the @sbcglobal.net account for emails.  I was informed it was deleted when yahoo and att unmerged.  Again, I just want to use @sbcglobal.net, the email I have used for the last decade.  Your information about the unmerging is not correct.  You cannot use ATT email after it is unmerged from Yahoo.  You can only access Yahoo mail.  None of your continues trouble shooting links or tech support via this site or by telephone has been able to get back access to @sbcglobal.net email.  ATT has not been helpful in either fixing, telling the truth about the issue.  ATT continues to give unhelpful links.

 

Tutor

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4 Messages

4 y ago

sorry to hear. I am still able to continue to use my old att address however.

Contributor

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1 Message

4 y ago

Since AT&T split from Yahoo I have had problems. Who can help me fix these?

woodust

Teacher

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25 Messages

4 y ago

I have lost my contacts-folders & note pad info.

Contributor

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3 Messages

4 y ago

above items disappeared after at&t separated from Yahoo.  All remedies posted here do not effect a change.  How do I resurrect my contacts and email folders?

Contributor

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1 Message

4 y ago

OK like everybody else with this issue, I have spent about 10 hours trying to figure out where my Yahoo mail folders have all gone.  I ran across this forum, read the above message about the "un-merging of the Yahoo and AT&T" accounts and the solution finally occurred to me.  I have been using a swbell.net account for over 20 years.  I recall that when Southwestern Bell acquired Yahoo (or however it happened) the email address was changed to "userid@yahoo.com"  I chose to keep my "userid@swbell.net" account and completely ignored the whole thing.  Everything worked as it always had.  Now that they are unmerged, it dawned on me that just maybe, I should try to login to "userid@yahoo.com" instead.  Voila!! It worked!!  All of my folders and old email are sitting in a yahoo.com account that I have never consciously used.  The latest emails in the inbox appear to be 12-31-2017 which corresponds to when the accounts were supposed to be "un-merged".  So if you can't find your folders and old emails, try using the user id part of your swbell.net address but append the yahoo.com domain onto it.  Use your swbell.net password.  It worked for me.  Now the only problem is how to continue using the yahoo.com account with my old swbell.net address.  Just checking quickly, I don't think it is possible, but at least the emails are safe until I figure out how to back them up and restore into another account.  I hope this helps someone else.

Community Support

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2.6K Messages

4 y ago

Hi @ghostrecon,

 

Your email contacts and folders are now in your Yahoo account. This article explains what happened. You do have the ability to export your contacts

 

ChrisZ, AT&T Community Specialist 

Contributor

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1 Message

4 y ago

I do not currently have AT&T, but have Frontier. My Yahoo email account no longer provides my folders, or emails going back prior to December of 2017. I read there would be no change to my account when I googled and found these 2 had merged. I called for assistance, they advised to go onto Yahoo.mail, but brings me to the AT&T/Yahoo account once again. How do I go about getting back to the old Yahoo account with all my information.

 

Thank you

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