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2.7K Messages

Thursday, November 30th, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address through currently.att.yahoo.com and clicking on the mail icon at the top. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 

You’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password by selecting forgot password.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to currently.com and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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1 Message

6 years ago

Hello,

I have installed MS Outlook on my PC and I can receive and send emails just fine, but I cannot see the folders I have set up in my inbox.  I can see them on the webmail version, I can see it on my Gmail on my phone, but I cannot for the life of me get the folders to show up on Outlook.  Any suggestions will be a huge help.

Contributor

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1 Message

6 years ago

I lost all my email folders as well as sent emails .  I had all my emails separated by subjects and it disappeared.  I have issues since Sunday night but didn't realize it.  It seems that I am getting all my emails now but I lost a tremendous amount of emails in categorized folders as well as my sent folder lost records.  Please help

Contributor

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1 Message

6 years ago

I have been in contact with AT&T via phone, chat and ATTCares Twitter. No help. I lost all folders, contacts and emails. 

Contributor

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2 Messages

6 years ago

Now I have another problem.  I have two separate email accounts now per AT&T instructions .  One with yahoo.com and other sbcglobal.net.  Now a new problem I cannot receive email with the sbcglobal.net account.  This is the one that I have used for 17 years and would like to have my new emails received in.  Can AT&T support help me with this?

Tutor

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4 Messages

6 years ago

The day att and yahoo merged all of my folders and email is gone. I have had an ameritech.net address for years and I have so much imporatant stuff in my folders that I need. I have restored my account twice and nothing happened. Someone please help me. Is there no one to talk to? No one to help? I’m supposed to be fine with losing everything? I guess they done care if they lose customers. 

Tutor

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4 Messages

6 years ago

The same thing happened to me. There is no one to help. Did your problem get resolved?

Tutor

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2 Messages

6 years ago

Actually it did! AT&T sent me the Yahoo email address from when they unmerged. So when I logged into my Yahoo account with the email address they gave me there was all my old emails and folders. 🙂

Contributor

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3 Messages

6 years ago

All of my e-mails, folders & contacts disappeared on 12-19-17.  Yesterday I tried chat help to resolve the issue but the rep was NOT helpful in the least.  She was more concerned with pushing other ATT products/services.  I'm guessing ATT will say I should've saved all of my information elsewhere.  I can rebuild my contacts list but the rest is just gone.   Right now I am livid with ATT & their utter lack of technological savvy.  If they can't make system changes without creating havoc for customers, then their tech team is lacking in knowledge & ability.

Tutor

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4 Messages

6 years ago

Who did you contact to get that information?

Tutor

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3 Messages

6 years ago

You are correct. I also posted here telling how to find your old emails and folders. They are now in Yahoo.com mail.
I had forgotten my old login to Yahoo mail because I never used it.  I only used my @att.net  mail which was merged with Yahoo years ago. (Apply what ever email service your folders disappeared from . Mine was @att.net)
Yahoo log in help sent  my old @yahoo.com login info to my new un-merged and now blank  @att.net mail box.
Once I logged into Yahoo mail there were all my old emails and folders that I originally created in my old @att.net mail box.
The problem is that you cannot import your folders back into your new, blank @att.net mail box. You would have to recreate the folders again and then forward each individual email to the new mailbox. And the "From" title will now read from "youremailname@yahoo.com" and not the original sender. Which makes it even harder to sort them out and put them into the correct folders. Yahoo apparently wants you to just use their email service and notify all your contacts of your new @yahoo.com email account. Which is easier than forwarding hundreds of emails back into your old att.net etc. mailbox and sorting them again.
Either way we lose. This should have been handled much better. Smiley Sad
Thanks for your post   e424932 also explaining this. I guess people are not reading our posts and understanding this.

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