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2.4K Messages

Thu, Nov 30, 2017 4:53 PM

How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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3 Messages

2 years ago

That's fine if you can log into your yahoo acnt. We never had one. The I'd we use for att mail doesn't work with yahoo. Can't use yahoo recover tools since we never set up any recovery options with yahoo. Really dissapointed with ATT. Kinda like COMCAST

Contributor

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3 Messages

2 years ago

Friday morning all of my emails were gone, folders and everything!!! I had important information saved!!! Can I get them back? Someone said it was an issue with yahoo/att?

Contributor

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3 Messages

2 years ago

Friday morning all of my emails and folders were gone!!! I had important information saved in them. What happened? Can you get them back? I heard there was an issue with yahoo/att.

Contributor

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1 Message

2 years ago

I have several email addresses.  I am unable at the present time to sign into my yahoo.com account on my PC at my home.  I am able to sign into my att.net account.  What do I need to do to be able to access both and I'd like to get them merged and just use one of the accounts.  

 

Joyce 

Contributor

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1 Message

2 years ago

Good morning. When using my sbcglobal.net email with att.net it opens my mail in yahoo.com. With the pending February separation of ATT and Yahoo can I continue using att.net and be able to get my sbcglobal.net email? Thank you, Tim

Contributor

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1 Message

2 years ago

As of 12/29/17 all my folders, contacts and emails are gone, I have had this sbcglobal.net account for years and have important information in my folders. Called tech support and got transferred multiple times and no one was able to help me I was told to wait a few days and they may come back, Really!!!. Still unresolved! Any suggestions on how to get it back

Contributor

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1 Message

2 years ago

I am having the same problem. 

Contributor

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1 Message

2 years ago

trying to sign into my att,yahoo email acct

Contributor

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3 Messages

2 years ago

I have been using SBCGLOBAL.NET for over a decade and now, all my emails are totally gone. I cant get ahold of anyone who wants to help me retrieve thousands of now lost emails.... Why did this happen and what can I do to fix it? AT&T why cant you help??? Suggestions needed....

Contributor

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1 Message

2 years ago

I just got back from Christmas vacation, turned on my computer, and went to Yahoo mail to read e-mails. None of the subject folders that I created to save important e-mails were there. You installed a new version of e-mail and forgot to restore my folders. Please do so. Thank you.

Contributor

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1 Message

2 years ago

I have tried logging into att.net, and yahoo and I can login, but I can't see my inbox or other folders or emails. This just happened over the last 3 days.

 

Tutor

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4 Messages

2 years ago

as att.net separates itself from yahoo, (12/30/2017) my e-mail contacts disappeared... how do I recover?

Contributor

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1 Message

2 years ago

I had my yahoo and at&t accounts merge. When i called customer service they got me into my AT&T emails, but all my yahoo emails and folders are gone. I can't log into yahoo, it keeps telling me they can't find my account. I need to be able to get into my yahoo so i can move all my emails and contacts. 

Brand User
ATTHelp

Administrator

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111.6K Messages

2 years ago

Hello @teamwillard


We do understand your frustration with what’s going on with the new email system and we are working on ways to improve it.  You can access your email from this link.


We are aware of the issues with the folders disappearing and working towards getting that resolved as quickly as we can. Here is some other information about the email merge that happened recently at this link.


Fred, AT&T Community Specialist


Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

Detailed description of everything vanishing over the weekend ... panic setting in as the work week starts and I will have lost so much!

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