Contributor
•
2 Messages
How can I get an update on a fraudulent Uverse account opened with my stolen identity?
I have submitted the affidavit and stacks of paperwork proving who I am.
I have called the number provided to me by the fraud department: DISCONNECTED BY ATT.
I have called the global fraud account. I have sat on hold for 2 sessions of 40 minutes with no answers. Hung up.
I have gotten through to people a total of 2 times. Both times I have been hung up on. (hoping this was a mistake, but they had my cell number and didn't call back)
I just need an answer on the status of the fraudulent account that was opened using my stolen identity. I can't get anyone to answer, the chat on the website is worthless, and all the att stores are closed so I can't even go in and talk to anyone.
What do I do ATT? Is this how you treat people?
ATTHelp
Community Support
•
231.4K Messages
4 years ago
Hey, gl0ckperfection. Sorry to hear about your trouble with fraud. We have some numbers that should help you get this resolved.
We'd recommend looking through our article on Reporting an Unauthorized AT&T Account. Since it seems like you haven't been able to get through to the Global Fraud Management Team, we'd recommend calling them at 866.718.2011.
Let us know if you have anymore questions!
Ramses, AT&T Community Specialist
0
0