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ATTU-verseCare

Community Support

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6.7K Messages

Tue, Apr 11, 2017 4:19 PM

Hacked Email - Security Information & Tips From AT&T

 

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Did your friends tell you they are getting weird emails from you? Are you not able to log into your email account? Is your email being routed to folders that you did not create or going to trash? Are you not receiving email? Are you seeing emails in your sent folder and you have no idea where they came from? Seeing bounced back messages? Did you get the infamous “you won a trip” email? Take control of your email now!


Reset Your Password Now!

Resetting your password minimizes the immediate risk to your AT&T email account. Then, change your password again after you've verified all computers on your network are free of malware and all your email settings are valid. For help selecting a strong password and safeguarding it against misuse, please review these password tips.

 

Secure Your Computers

Secure your computers against malware. Malware can steal passwords and other personal information.

 

  • Scan all computers with an up-to-date anti-virus program. The AT&T Internet Security Suite powered by McAfee is free to qualifying members and includes anti-virus, anti-spyware, and firewall protection. If you are an AT&T internet subscriber, click here to download it.
  • Use an up-to-date anti-malware application, as some malware isn't detected by anti-virus scans.
  • Ensure your operating system has been updated with all the recommended security updates from the operating system provider.
  • AT&T ConnecTech®1 can provide fast, expert help when you need it, for an affordable fee. Learn more about AT&T ConnecTech solutions by visiting our website or by calling 866.294.3464.

Create Or Update Account Security Questions And Answers

The security questions and answers that you set at myAT&T allow you and only you to access your account or make changes to your account information.

 

Review and Update Your Email Settings

Access your settings by hovering over the gear icon at top right, and then selecting Settings. Review the following areas for suspicious activity:

 

  • Email signature - Look for changed or unknown content.
  • Accounts - Check the email accounts listed. Select Edit to view the details of your account(s), and check for any unknown or incorrect accounts listed under POP or Forward. Verify the sending name, reply-to address, spam settings, and any other details. Delete any unknown or incorrect accounts.
  • Vacation response - Disable the Vacation Response except when needed.
  • Blocked addresses - Verify that your email address isn't listed in the Blocked Email Addresses list. If it is, remove it, and select Save.
  • Review your contacts. Be sure the information for your contacts is correct, and delete any unknown or unfamiliar ones.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

3 years ago

Do you think your email has been hacked or compromised? Check out some helpful information above to take back control!

 

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I have rec'd several emails from different friends asking me to stop sending them pictures. the first time, I just blew it off but today I got another one. If I've been hacked, what can I do? I changed my password, should I do anything else?

Tutor

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3 Messages

3 years ago

This does zero good if you have been hacked and cannot reset your password because the hackers have changed your password and your security questions. Hackers win if they get a hold a free at&t email account because you will never get back in with AT&T support....completely ridiculous! There has to be a way to access bellsouth email addresses without an account number from 10 years ago. Meanwhile, whoever has control of you account is doing God knows what with it while AT&T does nothing!!!

ATTDSLCare

Community Support

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1.3K Messages

3 years ago

@redman4, send me a private message and I will look in to it.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

3 years ago

Sent

Tutor

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3 Messages

3 years ago

i'll second this - currently seeing my account logged into in Oman, China, etc. and getting e-mails to my typical e-mail but can't, for the life of me, figure out how to log-in and make this stop. I don't have the same number, my security questions are null, etc. I am completely screwed and no one is able to help me. 

Contributor

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1 Message

3 years ago

I need a human that can speek English. My account has been hacked. Email me back   with what to do.  Thank you

Contributor

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3 Messages

3 years ago

How can I restore my emails and folders/information  after being hacked? I lost everything prior to Decembymlseven@att.net er 29th. I have alot of important information saved in those folders/emails!!!

Brand User
ATTHelp

Community Support

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125.1K Messages

3 years ago

You can try going to www.att.net/mailrestore but if it has been over 7 days it will not likely be available for yahoo to restore any lost data 


Tony–AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

125.1K Messages

3 years ago

ymlseven, I am sorry to hear about the issues you are having with your email. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.


Thank you,
Dan G., AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

my email has been hacked. I can't sign in to my yahoo account, my password doesn't work. I have a lot of important emails saved in folders that I need. can somebody help?

Contributor

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1 Message

2 years ago

My mother’s AT&T.net account was hacked. She’s not super tech saavy so she’s very frustrated. Her email and security questions have been changed. What should she do next?

Contributor

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1 Message

2 years ago

Help, I have this problem now.  I am not getting anywhere with the AT&T support staff.  Was anyone ever able to resolve this problem?

Contributor

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2 Messages

a year ago

I have the same problem. This is so frustrating 

Contributor

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1 Message

a year ago

I was also hacked.  Now i'm receiving mailer daemon emails from yahoo that no-one can seem to stop.  I think that i need a new email address.  I have the old bell south email address.  I can't get anyone to answer that can understand what I'm saying and offer any help.  Thinking about abandoning att all together.  Just too frustrating to get help

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