getting on internet

We're here to help @jamesledenham, with access to your email account.

• How are you trying to access your email account?
• Are you using an email client that is not OAuth compatible?
• If so are you using a Secure Mail Key when doing so?
• Email clients that are not OAuth compatible would require that you use one.

Learn how to create a Secure Mail Key:

• Go to Profile > Sign-in info.
• Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.) 
• Scroll to Secure mail key and select Manage secure mail key.
• If you have more than one email address, select the one you want to use.
• Select Add secure mail key.
• Enter a nickname for the secure mail key to make it easier to recognize.
• Select Create secure mail key.
• Select Copy secure mail key to clipboard. (Jot down your secure mail key, so you have it handy if you have to update an email app on several devices.)
  • For security purposes, the secure mail key only shows until you select OK. 
  • If you lose or forget the secure mail key, you can create new secure mail keys as needed.
• Select OK.
• Go to your preferred email app and replace the existing password with your secure mail key. (For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.)

Please let us know if that helps.

Charles, AT&T Community Specialist