Need to update email settings?

New Member


1 Message

Thu, Apr 15, 2021 7:08 PM

frequent email resetss

About every 3 to 4 wks both of my computers require email passwords to be reset. This also requires both smart phones and ipad  password resets. How do I stop this?


Community Support


175.8K Messages

7 m ago

Hi @mike979, we are delighted to help.


If you're like most people, you have email apps that let you read and manage email on your computer and mobile devices.

  • For your security, we suggest you only use email apps with an email technology known as Open Authentication or OAuthOAuth encrypts your username and password to protect your info from hackers and fraudsters.

If you are using Outlook, or any other desktop program / email app that is not currently compatible with Open Authentication (OAuth), you will need to create a Secure Mail Key.


To update your email app settings to meet our security standard:
  1. Go to Troubleshoot & Resolve for email clients.
  2. Choose one:
    • Update Existing Setup if you already have an email app set up.
    • First time set up if you’re just setting up your email.
  3. Follow the prompts to complete your email app security update.

Let us know if you have any questions!


Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist

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