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Need to update email settings?
WallyWimple's profile

Contributor

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17 Messages

Fri, Apr 30, 2021 6:23 PM

Email syncing and sub accounts

When I try to fix email settings in my Windows10 Mail program for different sbcglobal.net (sub)accounts, I get sent to Yahoo where I enter email address which sends me to ATT where I enter email and password, which sends me to Set Personal Password (not change password). I enter the same password and I get UserID lost or invalid or Destination not found. If I change the password, I get "Something went wrong", "We're sorry, but we weren't able to do that." "Error code: 0x8019019a." I spent 1 hour and 22 minutes on the phone with ATT support and accomplished nothing. When I try to access my sub accounts on ATT.com, the popup shows that I have none. Windows 10 Mail has no problem with my main account. Where did my sub accounts go? I can access them through a browser; Yahoo mail which takes me to ATT sign in which takes me Yahoo Mail.

ATTHelp

Community Support

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176.3K Messages

7 m ago

Let's see if we can get you back into your email, @WallyWimple.

 

We recommend that you remove and readd the email from Windows mail. There is a known issue going on and this is the solution that has been working for everybody.

 

Also, here is more information on Oauth and Secure Mail Keys. You will either need to use a client that is Oauth compatible or create a secure mail key for your sub accounts to work properly. You will need to log in to each one separately and create a 16 digit passcode that replaces your current password.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Contributor

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17 Messages

7 m ago

It is not working for everybody. I have removed one account and added it back several times. 

ATTHelp

Community Support

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176.3K Messages

7 m ago

Thanks for getting back to us, @WallyWimple.

 

Just to clarify the information you've provided.

  • You're able to access the sub accounts via a web browser, but can't on the Windows10 Mail program?
  • Also, is your sub accounts still not showing on the myAT&T profile?

Let us know!

 

Jasmine, AT&T Community Specialist

Contributor

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17 Messages

7 m ago

Sub accounts are nonexistent on AT&T.com under my profile. I am able to log on to sub account emails through a browser. Deleting and re-adding subaccounts on Windows 10 mail does not work.

ATTHelp

Community Support

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176.3K Messages

7 m ago

@WallyWimple

 

We're still working on a permanent resolution for this.

 

In the meantime, please continue to access your email via web browser.

 

We apologize for the inconvenience! If you need assistance with anything else, just let us know.

 

Thanks for reaching out.

 

Aminah, AT&T Community Specialist

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