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Contributor

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1 Message

Thu, Nov 8, 2018 5:06 PM

Email Password Reset

I have had my sbcglobal.net email FOREVER and for the first time in what seems like 15 years I'm locked out. I selected "forgot password" and it said it would send an email to reset it HOWEVER the email that they list is an invalid email I haven't used in years and no longer have access to. How can I resolve this issue? I'm basically locked out of my email and cannot reset it w/ the old recovery email that was linked to the account. 

 

Please help 😞 

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Brand User
ATTHelp

Community Support

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133.1K Messages

2 years ago

Hi @landa4071

 

Here is a great post on what to do to get back into your e-mail account. If you're still having trouble, use the number in the post to reach our Digital Assistance Center.

 

We hope you find this helpful!

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I encountered a similar problem today.  I cannot access my email account, which I have had for at least 10 years.  My attempts to change the password were unsuccessful because the answers to one of my security questions was supposedly incorrect. My attempts to call Customer Care were unsuccessful as the automated system did not include the option for email support.  Very frustrating.  I depend heavily on email and need to solve this issue asap.  Thank you.

Contributor

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1 Message

2 years ago

I can't remember my password to bellsouth.net. How can I reset and where do I go?

Contributor

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1 Message

2 years ago

Try to reset email password for got my answers to security questions snet.net

Contributor

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1 Message

2 years ago

I can’t reset my email account password and I can’t get the update code from my email.

Tutor

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6 Messages

2 years ago

I don't want to reset my password . I just want to recover it. If I reset it, then I have to reset it on all of my devices I use.  It's freaking annoying that I can't recover it, only reset it. Common ATT. This is stupid!!

Contributor

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2 Messages

2 years ago

I'm having the same issue right now.  Did you ever get help?

Contributor

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1 Message

2 years ago

I can't reset my email password because it says my security question answers are incorrect and I can't get past this.

Contributor

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2 Messages

2 years ago

I have the same problem 

_xyzzy_

Expert

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15K Messages

2 years ago

There is no way to "reset" a lost password to get it back.  The only thing you can do is create a new one.

Contributor

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1 Message

a year ago

Steal no help

nikeatt

Teacher

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7 Messages

4 months ago

So, have had @sbcglobal.net email for what 20 years? I have another account for my dad since about 18 years. In the past few days, his mac Mail was not able to authenticate and requesting the password. The old password that hasn't been changed in 10 years did not work anymore. So, I was still logged into his webmail access, and could get into his email that way, but I CANNOT find a way to reset his password. All the regular paths fail, I'm not even sure what authentication there is for this account (phone number, 2nd email address, etc.). For some reason I am STILL logged into his webmail with this account and must be stored credentials and am surprised that it STAYS logged in, but there is no place to say "send password reset email to my email (his email address" that I can find. is there SOME place one can call to to get some resolution for this? Need help FAST

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