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Community Support

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6.7K Messages

Wednesday, January 25th, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

  • Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong ones. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compatible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right. If you have not signed into your email for a period of time, it is suspended. You can recover it by signing into it but please note, your emails may be deleted and AT&T is unable to recover them in this instance.

 

WebMail and Features Troubleshooting

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

  • Check spam. Sometimes email gets routed there in error. 
  • Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
  • Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails
  • Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 
  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Expert

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15K Messages

7 years ago

The "majority", not all if it?  Are you using a email client app (Outlook, Thunderbird, etc.) that set its preference to delete new email from the server?  Do any or all of them use IMAP and delete new mail?  And if you are not using a client app but just the webmail do you have a filter set up incorrectly?

Contributor

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2 Messages

7 years ago

I used to always check my messages under the EMAIL apo on my Samsung Galaxy 6 phone, but since the end of July I have been unable to use this app. I tried deleting my acct and setting it up again but receive the message UNABLE TO SETUP THIS ACCOUNT "a security connection error has occurred." I can get messages on the AT&T MAIL app, but it doesn't let me know when I have new messages without actually opening the app.

Contributor

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1 Message

7 years ago

We have had bellsouth.net for years. If I change internet providers can I still keep my 3 bellsouth.net emails? If so, how?
Thank you! 🙂

Contributor

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2 Messages

7 years ago

when I try to change from one email acct it looks like it changes but on opening

Contributor

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2 Messages

7 years ago

I am an admin assistant, I have two email accounts on att.net yahoo I monitor lately when changing accounts it shows the correct account on the desktop but when I open the account it is the previous email that I signed out of  HELP

Community Support

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2.7K Messages

7 years ago

Hi @angryest,

 

I moved your threads to our email troubleshooting article. Scroll up and check out the WebMail and Features Troubleshooting section. Deleting cache and cookies will resolve this. Also, to make things easier, using 2 separate browsers is recommended. For example, you could use FireFox or Google Chrome for one box and Internet Explorer for another. 

 

ChrisZ, AT&T Community Specialist 

Contributor

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1 Message

7 years ago

Why are my emails coming into at&t.net coming in through trash file instead of Inbox

Contributor

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3 Messages

6 years ago

since 8/30/2017 I have been unable to access my att.net email  my account and password work but when I try to access email via iphone, he web or outlook it will not connect.  When I try to access it via the website it times out and say url to long.  I have tried att chat and someone always says the will have someone call me back but they never do.  I can not find an email address or phone number anywhere for email support.  Any help would be greatly appreciated

Contributor

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1 Message

6 years ago

iPad mail client set up hint: 

If your mail client suddenly stops working (can't get mail from server), your best option might be deleting the existing account and setting it up fresh on the iPad (not on the ATT server!). I found today (10/13/2017) that I could not change a number of settings to correct server settings in the iPad client. The solution was to delete the existing account on the iPad (I was working on an old one, Version 2) and then set up the iPad mail client fresh.

 

This is the critical part of the process:  The very first option that pops up when you start to create a new account is a number of major mail provider pre-sets. These include MS Outlook, Yahoo! and others. For AT&T mail you want to select "Other" and not Yahoo!'. If you select "Yahoo!" the server settings get loaded with incorrect addresses.  The next dialog asks you to enter your email address. For me, this was userid@sbcglobal.net.  When I entered the sbcglobal.net domain, the client went out and got the right (dead perfect, per the server settings you see at the top of this thread) server addresses, port settings, etc. After that I entered the password and bingo.  Done. Worked. Note that I tried this several times before I discovered that the key was to use the "Other" preset and not the "Yahoo!" preset. If you run into a problem with your iPad not accessing mail from the server, you might just come down this same road. Save yourself some time and do as I did. 

Contributor

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1 Message

6 years ago

My email is dumping new emails into the trash. I have checked to see that they are on my email list. Yes.  Now I have to check my inbox and my trash.  Does anyone know how to fix this? It has been happening for over a month.

thanks

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