Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

• Password Issues

• Login/ Sign-in Issues

• Webmail solutions

• Compatible Browsers

• Email going to trash

• Client setup help

• POP Settings

• Spellcheck

• Mail Delivery Error

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right. If you have not signed into your email for a period of time, it is suspended. You can recover it by signing into it but please note, your emails may be deleted and AT&T is unable to recover them in this instance.

WebMail and Features Troubleshooting

• Clear Cache and Cookies - The most common fix

• Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

• Test signing in to your webmail using another browser

• Disable browser tools or add-ons - varies by device and browser

• Disable your firewall - varies by device and browser

• Make sure Java is up-to-date - https://www.java.com/en/download/

• Secure Mail Key - Solutions for multiple email addresses
• Mail Deliverable Error? - Reset your password and try other steps

Heads Up: Using different emails on one browser may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. A fix may be using different browsers for each email like Safari, IE, and Chrome. 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using Firefox, Chrome, and/or a Mac-based browser, just sit back, and relax.

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

Email Not Going Where It Is Supposed To?

• Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

• Hacked Email - If your email account was compromised, rules may have been set up without your knowledge. 

• 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

• Check spam. Sometimes email gets routed there in error. 
• Not getting an email from another web service? Sometimes issues on their end can prevent it from making it to us. In some instances, they will need to contact the email provider.
• Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions on our Client Setup Page. You'll find solutions below for generic client issues:

• Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

• Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

• Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

• Change your settings from POP to IMAP 

• Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

• Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails. 
• Reset your secure key - this has helped resolve issues in the past, especially when signing into another client or troubleshooting your current one. 

• AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

ChrisZ, AT&T Community Specialist