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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and eMail Solutions 

 

Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Find your solutions below

 

Announcement

AT&T is making your email experience more secure. A part of this change is prompt requesting you reenter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Note: Make sure you are using the right ID. Find it now

 

Password Issues

Resetting your password is one of the fastest ways to get back into your account. 

 

Sign-In Update/ Change

If you attempted to sign into your account via Yahoo and you were redirected to AT&T E-mail login page, this is normal. If you are having trouble signing in, try:

  • Clearing the cache and cookies on your browser.

  • Testing with a different browser.

If you are still having issues with loading the login page, go to att.net and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP)

  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

Outgoing Mail Server (SMTP)

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign in info:

 

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

_xyzzy_

Expert

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15K Messages

3 years ago

The "majority", not all if it?  Are you using a email client app (Outlook, Thunderbird, etc.) that set its preference to delete new email from the server?  Do any or all of them use IMAP and delete new mail?  And if you are not using a client app but just the webmail do you have a filter set up incorrectly?

Contributor

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2 Messages

3 years ago

I used to always check my messages under the EMAIL apo on my Samsung Galaxy 6 phone, but since the end of July I have been unable to use this app. I tried deleting my acct and setting it up again but receive the message UNABLE TO SETUP THIS ACCOUNT "a security connection error has occurred." I can get messages on the AT&T MAIL app, but it doesn't let me know when I have new messages without actually opening the app.

Contributor

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1 Message

3 years ago

We have had bellsouth.net for years. If I change internet providers can I still keep my 3 bellsouth.net emails? If so, how?
Thank you! 🙂

Contributor

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2 Messages

3 years ago

when I try to change from one email acct it looks like it changes but on opening

Contributor

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2 Messages

3 years ago

I am an admin assistant, I have two email accounts on att.net yahoo I monitor lately when changing accounts it shows the correct account on the desktop but when I open the account it is the previous email that I signed out of  HELP

Community Support

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2.5K Messages

3 years ago

Hi @angryest,

 

I moved your threads to our email troubleshooting article. Scroll up and check out the WebMail and Features Troubleshooting section. Deleting cache and cookies will resolve this. Also, to make things easier, using 2 separate browsers is recommended. For example, you could use FireFox or Google Chrome for one box and Internet Explorer for another. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

Why are my emails coming into at&t.net coming in through trash file instead of Inbox

Contributor

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3 Messages

3 years ago

since 8/30/2017 I have been unable to access my att.net email  my account and password work but when I try to access email via iphone, he web or outlook it will not connect.  When I try to access it via the website it times out and say url to long.  I have tried att chat and someone always says the will have someone call me back but they never do.  I can not find an email address or phone number anywhere for email support.  Any help would be greatly appreciated

Contributor

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1 Message

3 years ago

iPad mail client set up hint: 

If your mail client suddenly stops working (can't get mail from server), your best option might be deleting the existing account and setting it up fresh on the iPad (not on the ATT server!). I found today (10/13/2017) that I could not change a number of settings to correct server settings in the iPad client. The solution was to delete the existing account on the iPad (I was working on an old one, Version 2) and then set up the iPad mail client fresh.

 

This is the critical part of the process:  The very first option that pops up when you start to create a new account is a number of major mail provider pre-sets. These include MS Outlook, Yahoo! and others. For AT&T mail you want to select "Other" and not Yahoo!'. If you select "Yahoo!" the server settings get loaded with incorrect addresses.  The next dialog asks you to enter your email address. For me, this was userid@sbcglobal.net.  When I entered the sbcglobal.net domain, the client went out and got the right (dead perfect, per the server settings you see at the top of this thread) server addresses, port settings, etc. After that I entered the password and bingo.  Done. Worked. Note that I tried this several times before I discovered that the key was to use the "Other" preset and not the "Yahoo!" preset. If you run into a problem with your iPad not accessing mail from the server, you might just come down this same road. Save yourself some time and do as I did. 

Contributor

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1 Message

3 years ago

My email is dumping new emails into the trash. I have checked to see that they are on my email list. Yes.  Now I have to check my inbox and my trash.  Does anyone know how to fix this? It has been happening for over a month.

thanks

Community Support

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2.5K Messages

3 years ago

Hi @SnowWhite1352,

 

Sorry to read of the trouble you are having with email going to trash. Check out the article above. It has some information on how to resolve this.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I asked to login to my email. I entered passwd and every question and at end said it was bad.

Brand User
ATTHelp

Community Support

 • 

144.7K Messages

3 years ago

Hello alostsoul,


Thank you for reaching out to us on AT&T’s Community and Forums. Being able to access your email is vital and not being able to access it can be quite stressful. I can help you with this.


For further clarification, can you send the type of email account you are having trouble with, ie ATT.NET, Yahoo, etc in a private DM to us at @ATTCares? In the meantime, here is a link with trouble shooting tips to help you with resetting your password, https://forums.att.com/t5/AT-T-Internet-Email-Security/Yahoo-Merged-E-mail-Accounts-Getting-Unmerged/td-p/5336865.


If we can be of any further assistance, please don’t hesitate to reach out to us. Thank you and I hope you have an amazing week!


Jason, AT&T Community and Forums Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I'm not able to access my sbcglobal.net email online. I can get email on my phone but not on my computer. This has only been in the past few days. Can you tell me if something has changed?

Contributor

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1 Message

3 years ago

I get a current list of my emails but when I click to open I get the error message "Can't load email try again" two days ago my email password was changed by someone and I had to reset the email address. Now I can't load emails. any suggestions? 

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