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Community Support

 • 

6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong one. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compaible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP) Outgoing Mail Server (SMTP)
  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign-in info: full email, account password, requires authentication: yes

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

Teacher

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33 Messages

3 years ago

Att sold your email contents to Yahoo/Verizon/Aol read Carefully:

 

http://www.verizon.com/about/news/verizon-acquire-yahoos-operating-business

 

Sold to be shared across multiple platforms like Facebook

(edited)

Contributor

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1 Message

3 years ago

i am getting no service on my phone arthur a *** ***

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

 

 

 

 

 

 

 

 

Tutor

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4 Messages

2 years ago

I'm getting the following errors: Everyone has tried to assist but no one has gotten the problem resolved. Please help!!!

 

AT&T Yahoo! services suspended

You no longer have access to your AT&T Yahoo! account xxxxxxxxxxxx@sbcglobal.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID @xxxxxxxxxx@sbcglobal.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.

  • To reactivate AT&T Yahoo! Dial, call 1-866-SBC-DIAL (1-866-722-3425).
  • To reactivate AT&T Yahoo! DSL, call 1-877-SBC-DSL5 (1-877-722-3755).
  • In case you forget your password, Yahoo! will help you. Take note of your Security Question, alternate email, date of birth and zip code. These fields will help you reset your password if you ever forget it.

Contributor

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1 Message

2 years ago

My E-mail was spell wrong and you will not let me connected it. My e- mail *****@bellsouth.net is the connect e-mail for my account.[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

2 years ago

My ondemand keeps freezing up and loosing sound. 

Contributor

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1 Message

2 years ago

Why can’t I get my sbcglobal.net email on my iPhone?  I tried deleting it and adding it back and I get the following error message -

The user name or password is incorrect for “imap.mail.att.net”.

This happened a few days ago and the email eventually loaded. 

Contributor

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2 Messages

2 years ago

My Prodigy (ATT Yahoo!) Account just got migrated to the Newest ATT Yahoo! Mail.  I previously had the latest ATT Yahoo Mail.  When it migrated, not by choice, my long email threads got truncated.

 

I would appreciate assistance on getting the email threads back or the option to move back to my previous ATT Yahoo Mail (Not the Classic) as it is very important for my work.

 

I have gone over the Settings of the New Mail Engine, and browsed the Internet for an hour, but have been unable to revert back or get my email threads back beyond just a few days.

 

Your kind assistance is much appreciated.

 

Thanks.

Contributor

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2 Messages

2 years ago

One more thing, in the previous updated email engine, when you do a Reply, you were able to show the details as to who all the To: and CC: parties are to the email.  In the current one, that option seems to be gone.

 

Would appreciate assistance on getting that option restored on the Current New ATT Yahoo! Mail that is Quicker/Faster than the Previous Updated ATT Yahoo! Mail.

 

Thanks in advance.

Contributor

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1 Message

2 years ago

I have been trying to send an email to my school christianleader.net  but I keep getting an error 19.  I sent an email to them and received an . email from them on Dec 4, 2018.  Need Help

 

Kathy Morris

Contributor

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1 Message

2 years ago

some how my password for my e-mailstop working and could not sign in now I am signed in to a entire new email and have lost all my files from forever please I need to get my email [ ***@att.net] back

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Contributor

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1 Message

2 years ago

Hola me podeis ayudar a actualizar mi s6 edge de la compañía AT&T soy e España y no me llega la actualizacion del android 7.0 gracias 

Contributor

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2 Messages

2 years ago

AT&T *** ***! 

 

[Please keep it courteous]

Contributor

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1 Message

2 years ago

hello.

A failure was generated and the v930 which I used replaced a mainboard. So, I put the USIM card again. I requested the unlock code. So, I request a help to you.

Would you help me. Please.


Name : Inmoon ***
Cell and/or account number :
Device Make/Model : LG G pad X (V930)
Device IMEI : *****
Email Address : *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Teacher

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13 Messages

2 years ago

How do I delete a post? 

ACE - Expert

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18.1K Messages

2 years ago

@jomello   Click on the three small dots in upper right hand corner of the comment box.  You cannot delete your post but you can erase all wording and enter 'post deleted'.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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