Community Support
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6.7K Messages
Email Not Working - Troubleshooting Information from AT&T
Login and Email Solutions
Resolve issues like:
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Password Issues
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Login/ Sign-in Issues
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Webmail solutions
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Compatible Browsers
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Email going to trash
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Client setup help
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POP Settings
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Spellcheck
Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below.
Top 3 Email Solutions
| Using a client? | Can't Sign In? | Yahoo.com vs Currently.com |
| If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. | Sometimes we forget our passwords and enter the wrong one. Resetting your password is one of the fastest ways to get back into your account. | If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. |
| Learn about Oauth and Secure Mail Key and compaible clients. | Make sure you are using the right ID. Find it now. | Still having trouble? Using a different browser or clear cache and cookies |
If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.
WebMail and Features Troubleshooting
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Clear Cache and Cookies - The most common fix
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Update Your Browser - many features are only compatible with the latest browser and we recommend updating it
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Test signing in to your webmail using another browser
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Disable browser tools or add-ons - varies by device and browser
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Disable your firewall - varies by device and browser
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Enable Adobe Flash Player - install flash player now
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Make sure Java is up-to-date - https://www.java.com/en/download/
Have the right browser
Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.
Can you keep your email?
In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information.
Email Not Going Where It Is Supposed To?
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Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward
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Hacked Email - If your email account was compromised, rules may have been set up without your knowledge
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3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues
Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.
3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)
You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:
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Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.
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Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly.
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Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this
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Change your settings from POP to IMAP
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Test using webmail. If do not experience issues, it could be related to the 3rd party app
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Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further
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AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook
Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.
Having trouble with Outlook, check out this thread from one of our community members.
POP Vs IMAP Settings
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
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Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
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If there is no option to accept the certificate, remove the e-mail account and set it up again.
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For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) | Outgoing Mail Server (SMTP) |
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Spellcheck
The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option.
ChrisZ, AT&T Community Specialist
Responses
1Ellen
Tutor
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9 Messages
3 months ago
I am able to access the mail via the web but Outlook currently can not connect to the server. Pop mail has been setup for many years with no issues - all settings now are the same as they have been. Is there an issue with part of the bellsouth server that Outlook accesses? This has been going on for a week...
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bgbeesley
New Member
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2 Messages
3 months ago
I need help retrieving my e-mail on my computer and my iphone.
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LD88
New Member
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1 Message
3 months ago
Another person, same problem. I am unable to get my email off any devices/programs. This started a couple days ago. It says "password not provided". I followed all the steps above and nothing worked. I can still see my email at currently website so its still active but cannot see it on my phone or ipad or either computer. WHAT IS GOING ON!????????
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CruJr
New Member
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2 Messages
3 months ago
Tried to log in and it said wrong password. Then went to forgot password and it says no acct found with email and zip or last name.
This is a legacy bellsouth.net acct
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PeteGonz
New Member
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2 Messages
3 months ago
ATT setup page for Outlook2013 is a dead/broken link. Figures. Come on ATT, help all of us out!
https://www.att.com/support/article/email-support/KM1010505/
https://ufix.att.com/portal/index.html?referrerId=x&goTab=INTERNET&s=KM1010505
Did the Oauth or security key requirement for accessing att.net email begin on 11/12/2020 (or near) causing all of us to not be able to connect at the same time?
Can we get some understandable instructions on how to fix?
I'm afraid of trying with the unclear instructions in fear of corrupting my account forever.
(edited)
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rfcjr
New Member
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2 Messages
3 months ago
Suddenly my [email scrubbed] is unusable. I cannot receive or send email. One device says username or password is incorrect. I try to change and am not allowed to do so. Other devices say my account cannot be verified. I can login to att.com with the same username and password. This suddenly happened and att customer service has just gone in circles. If I try to change password they send information to my [email scrubbed] which I cannot access. Very frustrating. Thank you in advance for any help you can give me.
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mirmir4397
New Member
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2 Messages
3 months ago
It says I don’t have enough information to reset the password on my email account, which is an sbcglobal.net account, and it gives me a number to call. When I call the number I get an automated thing asking for my att account number. I don’t have an att account, I just want to access my email.
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DaisyA
New Member
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4 Messages
3 months ago
All of a sudden I cannot sign in to my att.net account I have had for over 20 years.
I am in an endless loop trying to reset my password/refresh/error. I have a recovery email as well.
I am able to retrieve my id but not able to reset my password. This account was once associated
with a AT&T dial up account
Can someone please help me?
Thank you
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ATTHelp
Community Support
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147.7K Messages
3 months ago
We're here to help get you logged in, @rfcjr!
We're glad to her you can login to our AT&T website. Just to clarify, what website/program are you using to access your e-mail?
If you are using a 3rd Party website or application, we suggest confirming if you can log into Currently. If you are able to, you would need to Set Up Open Authentication or Secure Mail Key on the website or application you use to view your e-mails. These are two security measures that AT&T used to protect you from hackers and fraudsters, by encrypting your username and/or password.
Let us know if you have any further questions. We'll be here to help!
Donovan, AT&T Community Specialist
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Shadou2
New Member
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2 Messages
3 months ago
My email program (Thunderbird) stopped working on 11-18-2020. nothing we do seems to work including changing password and/or getting security key.
any suggestions what to do next?
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BillC1373
New Member
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2 Messages
3 months ago
About two weeks ago I lost the ability to access my bellsouth.net email account on both my computer and my android phone.
I am using Mail for Windows 10 and it is running the current updates on my computer.
I get a popup that says my bellsouth.net account settings are out of date.
When I try entering a new or updated password I get a message on Mail that says, "We couldn't access this account: Bellsouth. You might need to update your password or give the account permission to sync to this device."
Nothing seems to work to give me the access I need.
This account is over 20 years old and I've never had this problem.
I access the account on my phone and computer several times a day so there is not an issue of the account being inactive.
I must have access to send/receive emails daily since I have many emails which are critical.
PLEASE HELP.
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