Community Support
•
6.7K Messages
Email Not Working - Troubleshooting Information from AT&T
Login and Email Solutions
Resolve issues like:
-
Password Issues
-
Login/ Sign-in Issues
-
Webmail solutions
-
Compatible Browsers
-
Email going to trash
-
Client setup help
-
POP Settings
-
Spellcheck
Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below.
Top 3 Email Solutions
| Using a client? | Can't Sign In? | Yahoo.com vs Currently.com |
| If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. | Sometimes we forget our passwords and enter the wrong one. Resetting your password is one of the fastest ways to get back into your account. | If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. |
| Learn about Oauth and Secure Mail Key and compaible clients. | Make sure you are using the right ID. Find it now. | Still having trouble? Using a different browser or clear cache and cookies |
If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.
WebMail and Features Troubleshooting
-
Clear Cache and Cookies - The most common fix
-
Update Your Browser - many features are only compatible with the latest browser and we recommend updating it
-
Test signing in to your webmail using another browser
-
Disable browser tools or add-ons - varies by device and browser
-
Disable your firewall - varies by device and browser
-
Enable Adobe Flash Player - install flash player now
-
Make sure Java is up-to-date - https://www.java.com/en/download/
Have the right browser
Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.
Can you keep your email?
In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information.
Email Not Going Where It Is Supposed To?
-
Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward
-
Hacked Email - If your email account was compromised, rules may have been set up without your knowledge
-
3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues
Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.
3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)
You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:
-
Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.
-
Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly.
-
Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this
-
Change your settings from POP to IMAP
-
Test using webmail. If do not experience issues, it could be related to the 3rd party app
-
Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further
-
AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook
Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.
Having trouble with Outlook, check out this thread from one of our community members.
POP Vs IMAP Settings
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
-
Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
-
If there is no option to accept the certificate, remove the e-mail account and set it up again.
-
For older Android devices without auto-setup change the following settings.
| Incoming Mail Server (IMAP) | Outgoing Mail Server (SMTP) |
|
|
Spellcheck
The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option.
ChrisZ, AT&T Community Specialist
Responses
kb2025
Employee
•
2 Messages
3 months ago
My mother is no longer able to access her att.net email and in trying to help her I've discovered that this free email services was replaced with currently.com. I know something was sent to her to inform her but it is likely she thought it was advertising and ignored. My 78-yr old mother is resistant to change and I would like to avoid making her move to another email platform like Yahoo. Is there any options to keep her att.net email? even in a paid capacity? Also if she does have to move to the Yahoo/currently.com platform does her email address change? What happens with anyone who emails her using the att.net address - are the messages forwarded? thank you.
0
0
gclane
New Member
•
2 Messages
3 months ago
emails in ATT do not download to MS Outlook
0
0
ATTHelp
Community Support
•
147.7K Messages
3 months ago
To further assist you with your account specific concerns, please provide your e-mail address experiencing the issue, full name and best contact number.
Looking forward to working with you!
**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**
Donovan, AT&T Community Specialist
0
0
Micher
New Member
•
2 Messages
3 months ago
Outlook gives "reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Server error - Please try again later.' "
Also the link [pasted below] for creating secure mail key does not give correct directions for performing this function. Please provide updated information that allows this to be performed.
https://www.att.com/support/article/email-support/KM1240308
Thank you.
M
0
0
Micher
New Member
•
2 Messages
3 months ago
update to previous message...
secure email link does not work for *.sbcglobal.net but if there is another login for this same email then the secure email link will work.
I'm going to give myself a star for fixing my own issue - only too 2 hours :-(
0
fszita
New Member
•
9 Messages
3 months ago
In May 2020, I was able to see my incoming emails on the https://mail.yahoo.com/d/folders/1 website but I was unable to download them into my resident e-mail program Eudora. The problem was solved with the help of Alexander G. Bell (a Tutor), by updating Eudora's (SSL) library from v1.0 to v1.2. Starting with the 16th of November, the problem is repeating itself, whereby I can see my incoming emails on the https://mail.yahoo.com/d/folders/1 website, but I am unable to download them into Eudora. I wonder if I need to replace my PASSWORD (stored by Eudora) with a SECURE MAIL KEY that is compatible with the OAuth process. I don't see the logic when the OLD password is still acceptable on the https://mail.yahoo.com/d/folders/ web interface to view my emails, yet it is not "secure enough" to be used by a resident e-mail client. Please offer a suggestion to resolve this.
2
0
jibc
Mentor
•
52 Messages
3 months ago
Using Microsoft Outlook for both of my AT&T (bellsouth.net) addresses. One works the other doesn't. Here's the message I get.
0
0
SQUARESTATE
New Member
•
4 Messages
3 months ago
Is anyone from AT&T monitoring this topic? I've posed a basic question about a very basic deficit in the Manage My Account page. That is, THERE IS NO BUTTON, TOPIC, DROP DOWN MENU OR MENTION OF SECURE MAIL KEY ANYWHERE ON MY ACCOUNT PAGE. How can I create a secure mail key for my sbcglobal.net account so I can function using MS Outlook?
1
0
RichardU49
New Member
•
4 Messages
3 months ago
Outlook was humming along, and then today it quit. I couldn't send or receive, and nothing I did would repair it. So I deleted the account from Outlook and tried to add it as a new email account. After it asks for it, I provide the att.net email address and the password and I get the following message: "We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again." I did, I'm entering the one that logs me in at att.net. Trying again results in the same error msg.
0
0
Indigosmith
New Member
•
3 Messages
3 months ago
Unmerged when I try to set it back up I get a bad request at the password jubction
0
0
lewis448852
New Member
•
2 Messages
3 months ago
It says, "cannot get mail, no password provided for sbcglobal, please go to mail account settings and enter a pasword"
I tried that but nothing happened.
0
0
ernoble
New Member
•
2 Messages
3 months ago
As of 11/17/20, I am no longer receiving my att.net email on my outlook and mobile devices. I can only see it in the Yahoo app or through my browser.
0
0
John_Sanderford
New Member
•
3 Messages
3 months ago
not sure why my question about not being able to create a secure mail key was merged with this thread. It does not address the issue at all.
0
0
ATTHelp
Community Support
•
147.7K Messages
3 months ago
We're here to help @John_Sanderford.
Please let us know.
Charles, AT&T Community Specialist
0
0
DonnaJM
Contributor
•
6 Messages
3 months ago
In response to your OATH SETUP INFO BELOW!!
Does the Oath setup work with Blackberry Hub+Services for sbcglobal.net email setups? Because YESTERDAY, it is no longer able to Authenticate my account on the Hub. So therefore I no longer have access to my email and important calendar.
0
0