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Community Support

Community Support

 • 

6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong one. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compaible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP) Outgoing Mail Server (SMTP)
  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign-in info: full email, account password, requires authentication: yes

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

Employee

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2 Messages

3 months ago

My mother is no longer able to access her att.net email and in trying to help her I've discovered that this free email services was replaced with currently.com. I know something was sent to her to inform her but it is likely she thought it was advertising and ignored. My 78-yr old mother is resistant to change and I would like to avoid making her move to another email platform like Yahoo. Is there any options to keep her att.net email? even in a paid capacity? Also if she does have to move to the Yahoo/currently.com platform does her email address change? What happens with anyone who emails her using the att.net address - are the messages forwarded? thank you.

Note: This comment was created from a merged conversation originally titled @att.net email no longer accessible for my mother.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

emails in ATT do not download to MS Outlook

Note: This comment was created from a merged conversation originally titled emails do not download to Outlook
Brand User
ATTHelp

Community Support

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147.7K Messages

3 months ago

Hey, @marisangel

To further assist you with your account specific concerns, please provide your e-mail address experiencing the issue, full name and best contact number.

Looking forward to working with you!

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Donovan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

Outlook gives "reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Server error - Please try again later.' "

Also the link [pasted below] for creating secure mail key does not give correct directions for performing this function. Please provide updated information that allows this to be performed.

https://www.att.com/support/article/email-support/KM1240308 

Thank you.

M

New Member

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2 Messages

3 months ago

update to previous message...

secure email link does not work for *.sbcglobal.net but if there is another login for this same email then the secure email link will work. 

I'm going to give myself a star for fixing my own issue - only too 2 hours :-(

New Member

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9 Messages

3 months ago

In May 2020, I was able to see my incoming emails on the https://mail.yahoo.com/d/folders/1  website but I was unable to download them into my resident e-mail program Eudora. The problem was solved with the help of Alexander G. Bell (a Tutor), by updating Eudora's (SSL) library from  v1.0 to v1.2.  Starting with the 16th of November, the problem is repeating itself, whereby I can see my incoming emails on the https://mail.yahoo.com/d/folders/1  website, but I am unable to download them into Eudora. I wonder if I need to replace  my PASSWORD (stored by Eudora) with a SECURE MAIL KEY that is compatible with the OAuth process.  I don't see the logic when the OLD password is still acceptable on the https://mail.yahoo.com/d/folders/  web interface to view my emails, yet it is not "secure enough" to be used by a resident e-mail client. Please offer a suggestion to resolve this.

Note: This comment was created from a merged conversation originally titled Unable to download email into Eudora client (resident on XP computer which is using a Firefox browser)
RJSinMO

Mentor

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70 Messages

Having the same problem today/tonight.  Clearly AT&T/Yahoo made a change today.  Call to AT&T tech support was not helpful.  As I read it, if you have an oauth compliant client, you don't need the secure e-mail key, but NOTHING works other than the web browser.  And, there is NO WHERE on the website to generate a secure mail key.

Contributor

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5 Messages

fszita:  There's hope but well hidden.  I had a reply set to post earlier, but this site entangled me vexatiously.  Now the post went poof--& redrafted.  But there's hope.  I was frustrated with two ATT-Y email accounts that our older email clients could no longer access.. (Im a devoted Eudora 7 user too!) I tried to make one acct connect as a method test last night.  I think i managed to find the :"secure key" generator in the site (don't know how) and tried adding a key on the website for the account --but no workee then.   I gave up and went to bed.  But today, surprise--that account was again connecting to Eudora!  Not sure why, but I think I first added the secure key (it then becomes invisible online); then later tried also updating the acct PW for the email client, too.  Anyway you'll need an invisible 'Key" entered for each ATT email acct in Eudora.  Good luck.  I just wasted another afternoon/eve trying to get the other email acct fixed with a key too , BUT got hopelessly tangled in the site, like a maze.  Lost in a dark cave.  Now to log out & get some sleep(???)

jibc

Mentor

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52 Messages

3 months ago

Using Microsoft Outlook for both of my AT&T (bellsouth.net) addresses.  One works the other doesn't.  Here's the message I get.

Note: This comment was created from a merged conversation originally titled Cannot get emails from my base address

New Member

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4 Messages

3 months ago

Is anyone from AT&T monitoring this topic?  I've posed a basic question about a very basic deficit in the Manage My Account page.  That is, THERE IS NO BUTTON, TOPIC, DROP DOWN MENU OR MENTION OF SECURE MAIL KEY ANYWHERE ON MY ACCOUNT PAGE.  How can I create a secure mail key for my sbcglobal.net account so I can function using MS Outlook?

Note: This comment was created from a merged conversation originally titled Is anyone from AT&T monitoring this topic?
Juniper

ACE - Expert

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25.6K Messages

Simple answer is no. This is a public forum of other customers, not official support.

If you want official support then you call them. Otherwise perhaps another customer will jump in and offer guidance on your email concerns.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

3 months ago

Outlook was humming along, and then today it quit. I couldn't send or receive, and nothing I did would repair it. So I deleted the account from Outlook and tried to add it as a new email account. After it asks for it, I provide the att.net email address and the password and I get the following message: "We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again." I did, I'm entering the one that logs me in at att.net. Trying again results in the same error msg. 

Note: This comment was created from a merged conversation originally titled Unable to connect Outlook365 with my att.net email

New Member

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3 Messages

3 months ago

Unmerged when I try to set it back up I get a bad request at the password jubction

Note: This comment was created from a merged conversation originally titled Att email on yahoo app

New Member

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2 Messages

3 months ago

It says, "cannot get mail, no password provided for sbcglobal, please go to mail account settings and enter a pasword"

I tried that but nothing happened.

Note: This comment was created from a merged conversation originally titled unable to received emails

New Member

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2 Messages

3 months ago

As of 11/17/20, I am no longer receiving my att.net email on my outlook and mobile devices.  I can only see it in the Yahoo app or through my browser.

Note: This comment was created from a merged conversation originally titled att.net e-mail is no longer available on iPhone and Outlook

New Member

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3 Messages

3 months ago

not sure why my question about not being able to create a secure mail key was merged with this thread. It does not address the issue at all. 

Brand User
ATTHelp

Community Support

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147.7K Messages

3 months ago

We're here to help @John_Sanderford.

 

  • When your trying to create a Secure Mail Key are you sign into MyAT&T?
  • How are you accessing myAT&T?
  • Did you select the email account your trying to create Secure Mail Key for?

Please let us know.

 

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

3 months ago

In response to your OATH SETUP INFO BELOW!!

Does the Oath setup work with Blackberry Hub+Services for sbcglobal.net email setups? Because YESTERDAY, it is no longer able to Authenticate my account on the Hub. So therefore I no longer have access to my email and important calendar.

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