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Community Support

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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and Email Solutions

 Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Announcement: If you received an email to set up password recovery options for your AT&T Mail account, it is the real deal from AT&T. If you find out that you cannot remember your email or password, we have solutions for you below. 

Top 3 Email Solutions

Using a client? Can't Sign In? Yahoo.com vs Currently.com
If you are having a hard time using your client, you may need to set up AT&T's New Security Feature to sign-in. You can also check your mail via a browser. Sometimes we forget our passwords and enter the wrong one. Resetting your password is one of the fastest ways to get back into your account.  If you are routed to AT&T's Sign-in, this is normal. Just use your att.net, sbcglobal.net, or bellsouth.net as normal. 
Learn about Oauth and Secure Mail Key and compaible clients Make sure you are using the right ID. Find it now. Still having trouble? Using a different browser or clear cache and cookies

 

If you are still having issues with loading the login page, go to currently.com and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP) Outgoing Mail Server (SMTP)
  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign-in info: full email, account password, requires authentication: yes

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Responses

New Member

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3 Messages

3 months ago

Since no one on any of the 5 tech help calls I have tried can answer this.....

I'll give it a try here in the forum.

I need to generate a secure mail key to use with my att.net email account.

I've posted below two screen captures to show that even following the exact instructions given by the att support web site, the option to create a new secure mail key option does not appear on the account page.

Anyone with insight as to why this is happening?

Any help would be appreciated.

Note: This comment was created from a merged conversation originally titled Outlook "secure mail key" issue

New Member

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3 Messages

3 months ago

I canceled my AT&T account last month.  I have been using my email since then but today was asked for a password and it doesn't work.  I reset the password (using another email account) and that doesn't work either.  The security questions also are not working.  I know the answers to these very well.  What can I do?

@gmail.com

Note: This comment was created from a merged conversation originally titled Locked out of Email

New Member

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3 Messages

3 months ago

I canceled my AT&T account last month.  I have been using my email since then but today was asked for a password and it doesn't work.  I reset the password (using another email account) and that doesn't work either.  The security questions also are not working.  I know the answers to these very well.  What can I do?

@gmail.com

Note: This comment was created from a merged conversation originally titled Locked out of Email

New Member

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2 Messages

3 months ago

Hello,

I am reaching out on behalf of my grandparents who have an @att.net account.

They created this email account with their Uverse service a while ago. They now no longer have AT&T as their service provider but the email is still active. 

However, it seems that the "Secure Email Key" thing has gone into effect on their account. I am able to sign into their account with OAuth supported mail clients but not a non-supported one, in their case Outlook. 

So I have been trying to get a secure mail key for them via the article but whenever we try to log in it says it cannot log in, and throws an error. Now it is asking to have the password reset but all of the password reset tools throw an error when I enter their information.

When I try to login through Yahoo site it redirects me to Att, and get the errors above. 

So my first question is, who manages the emails for @att.net now? Should I be able to log in through yahoo? How do I log in to this account?

This is overall just really poor service and a poor and mismanaged email transition on ATT/Yahoo's part.  

Note: This comment was created from a merged conversation originally titled Unable to Access @att.net email account

New Member

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2 Messages

3 months ago

I could not sign into my att.net account on my Amazon fire tablet.  After speaking with tech support I deleted the account from the tablet.  Now I cannot add it back.  I keep getting the error message:Connection Security Warning - There is a problem with the server's security certificate ( it is self-signed, expired or has a host name mismatch).  I verified the imap, Del in/out going info was correct.  My tablet is Fire HD 10 7th generation.  How can I add my Att.net email back to my tablet.

Note: This comment was created from a merged conversation originally titled Deleted email account on fire tablet now Danny add back

Tutor

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11 Messages

3 months ago

Starting on Nov. 16, I'm having problems using my email client that gives the following errors.

Everything has been normal until Nov. 16. 

---------------------------------------------------------------------------------------------------

Operations Log:

11:08:08 PM [email scrubbed] [POP3]  MailClient.Accounts.SocketException:

Connection failed due to the following reason:

 

11:08:08 PM     "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

 

Operations Errors:

[email scrubbed]: Connecting to xxxxxxxx.swbell.net failed

[POP3] An attempt to connect to [email scrubbed] failed. This could be caused by temporary server unavailability or incorrect settings. Do you want to check the settings?

 

[email scrubbed]: The authentication failed due to the following reason:

  “Unexpected end of stream.

[SMTP] An attempt to connect to [email scrubbed] failed. This could be caused by temporary server unavailability or incorrect settings. Do you want to check the settings? 

---------------------------------------------------------------------------------------------------

My client is eM Client.  I've been using these POP3 and SMTP settings with no problems until now.

POP3 host:  inbound.att.net

POP3 port:  995

 

SMTP host:  outbound.att.net

SMTP host:  465

Note: This comment was created from a merged conversation originally titled Email connection problem with possible server or timeout.

New Member

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4 Messages

Same problem with the Ipad mail client and Thunderbird on my PC.

Contributor

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3 Messages

3 months ago

I changed my email password and now I can't log in from my cell phone any more.

Note: This comment was created from a merged conversation originally titled can't log into email from my cell phone

New Member

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2 Messages

3 months ago

About a week ago I tried to open my Bellsouth email and got an error message saying my settings were out of date and I might need to update my password or give permission for the device to sync.  The same message appeared on my iphone email and my Kindle.  I reset my password and clicked on the sync button in Settings on my PC but the problem still exists.  My AT&T  email works but I'm not getting those emails on the devices synced to AT&T.  I spoke to three different tech agents at AT&T and spent over an hour on the phone.  They weren't helpful and the problem wasn't resolved.  I'm using Windows 10.  Any suggestions?

Note: This comment was created from a merged conversation originally titled Bellsouth email not working

New Member

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2 Messages

I am having a close to the same issue.  My Windows Live Mail stopped working 4 days ago.  I just spent 1 hr and 22 minutes on the phone with an agent i could barely understand  ( with dogs barking and horns honking in the background)  and still not resolved.    She had me delete my bellsouth.net account in my Windows live mail and added it back with an imap setup.  Error msg states "Oauthbearer" failed but shows folders downloading.  She ended the call with a promise to call me back in 20-25 minutes while the folders downloading but im wondering if the actually are downloading?   Sending and receiving emails fine on my phone,  just not Windows Live Mail on my desktop.  I am so frustrated at this point I may not even answer if she does call back.

New Member

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2 Messages

3 months ago

I have been unable to download emails in the Prodigy email account that I've had for nearly 20 years. This issue has been going on the last two days. I tried changing the password, but that didn't work.  I don't understand why this is happening. Can you help?

Note: This comment was created from a merged conversation originally titled Prodigy email account access issues

Tutor

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8 Messages

3 months ago

I have 4 att.net subaccounts and 4 sbcglobal subaccounts. I want to collect my email on any one of several tablets. I receive an error message saying that I have to re-enter the password. This get treated as a password reset, which it isn't, forcing me to re-enter the password twice more as a "personal password." This then throws the same error on the other tablets, forcing the same password re-entry THERE 12 more times (and shooting dozens of password reset emails at me). Then this repeats on the first tablet. How can I stop this? This happens only for the att.net subaccounts, not the sbcglobal ones. I just want the flexibility to collect my email where I choose to.

Note: This comment was created from a merged conversation originally titled Issue with att.net subaccounts forcing excessive re-entry of account passwords across multiple devices

New Member

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2 Messages

3 months ago

Recently I have been unable to receive emails at my email address which is [email scrubbed] -- it says there is a password required -- i have used this account for many many years and have not changed my password -- I sent a request to reset -- the message a gave a portion of an email address where they sent the information to reset -- this was not an email address I have ever used -- could you please help me to regain access to this account? Thank you Bruce Cain

Note: This comment was created from a merged conversation originally titled Unable to receive sbcglobal emails

New Member

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2 Messages

3 months ago

I can receive e-mails on my sbcglobal account, but cannot send them.   I cannot reply to any e-mails that are sent to me.  I do not know how to fix this. Can you please help.  My e-mail is [email scrubbed]

Thank you

Allen Hough

Note: This comment was created from a merged conversation originally titled unable to send e-mails

New Member

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2 Messages

3 months ago

I have two email accounts with at&t that I access using windows live mail.

Yesterday, the att.net address started failing with "incorrect password",

but the sbcglobal.net address keeps working fine.

Both have all the same settings and same password.

Tried using on-line help to change to some new scheme,

but that fails to find the server (inbound.mail.att.net).

What changed?  How do I fix it?

Note: This comment was created from a merged conversation originally titled Email Client no longer accesses att.net

New Member

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4 Messages

I have the same problem using Thunderbird and the Ipad mail client. ATT was completely unhelpful and tried to charge me for debugging a problem that is clearly at their end.

New Member

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2 Messages

3 months ago

5 or 6 days ago, one of my legacy email addresses stopped working on my iPhone with this error. I was still able to pull mail from a Windows desktop and access as webmail. I rebuilt the mail id and also added it to an iPad and still had the same error. Today another email id has the same problem. They are in the .snet domain.

Note: This comment was created from a merged conversation originally titled Cannot get mail error on iphone

Tutor

 • 

11 Messages

3 months ago

Starting on Nov. 16, I'm having problems using my email client that gives the following errors.

Everything has been normal until Nov. 16. 

---------------------------------------------------------------------------------------------------

Operations Log:

11:08:08 PM [email scrubbed] [POP3]  MailClient.Accounts.SocketException:

Connection failed due to the following reason:

 

11:08:08 PM     "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

 

Operations Errors:

[email scrubbed]: Connecting to xxxxxxxx.swbell.net failed

[POP3] An attempt to connect to [email scrubbed] failed. This could be caused by temporary server unavailability or incorrect settings. Do you want to check the settings?

 

[email scrubbed]: The authentication failed due to the following reason:

  “Unexpected end of stream.

[SMTP] An attempt to connect to [email scrubbed] failed. This could be caused by temporary server unavailability or incorrect settings. Do you want to check the settings? 

---------------------------------------------------------------------------------------------------

My client is eM Client.  I've been using these POP3 and SMTP settings with no problems until now.

POP3 host:  inbound.att.net

POP3 port:  995

 

SMTP host:  outbound.att.net

SMTP host:  465

Note: This comment was created from a merged conversation originally titled Connection error or incorrect settings message for email

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