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ATTU-verseCare

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6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and eMail Solutions 

 

Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Find your solutions below

 

Announcement

AT&T is making your email experience more secure. A part of this change is prompt requesting you reenter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Note: Make sure you are using the right ID. Find it now

 

Password Issues

Resetting your password is one of the fastest ways to get back into your account. 

 

Sign-In Update/ Change

If you attempted to sign into your account via Yahoo and you were redirected to AT&T E-mail login page, this is normal. If you are having trouble signing in, try:

  • Clearing the cache and cookies on your browser.

  • Testing with a different browser.

If you are still having issues with loading the login page, go to att.net and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP)

  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

Outgoing Mail Server (SMTP)

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign in info:

 

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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1 Message

4 years ago

I have att.net email and am closing down my U-verse. I want to keep my email, will I keep my email after closing U-verse?

Contributor

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1 Message

4 years ago


Task 'Sue Personal - Receiving' reported error (0x80042104) : 'Your e-mail server does not have the features required to allow messages to be left on the server.'   I have 2 other email addresses that go through att.net and they work fine.

Contributor

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1 Message

4 years ago

Just started getting the message, 'Your e-mail server does not have the features required to messages to be left on the serve" when I use Outlook 2003. If I switch off the message retention I no longer can get the emails on my phone when I'm away from home. Since I've been using the same setup for years, what has changed?

Contributor

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1 Message

4 years ago

Samm issue...just started on March 11th in the late morning....funny, but other AT&T email accounts work fine...just the main email has this message.

Contributor

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1 Message

4 years ago

I have had a Bellsouth.net email address for years.  If I cancel my AT&T service, will I be able to continue using the bellsouth.net email address?  If not, what is needed to export all emails, contacts, etc. over to the new service?

Contributor

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1 Message

4 years ago

The settings for my secondary att email accounts no longer seem to be supported. The tick box "leave mail on POP server" does not save. This is the current pop://pop.secureserver.net:110. Is there an updated POP server code?

Contributor

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1 Message

4 years ago

Outlook email was working fine and 4 days ago it keeps asking me for password. I have not had to use a password for 2 years and I have forgotten it. I have tried all of my password combinations and nothing will work. I get my bills with this account and I use it for my job I need it bad.

Contributor

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1 Message

4 years ago

I've been using prodigy for a long time, over 25 years.  I've noticed lately that almost every time I go to send an email, I get the box that asks for my prodigy password.  I give it and then my outgoing mail goes out.  This wastes time.  Some times it takes several prompts with my  password until the email will finally go out.  I'm doing email all day long.  I usually don't have the problem in the early part of the day.  Conversely it happens a lot late in the day.  Occasionally, I can't send at all and just have to wait a few hours and try again to get success.  The problem is only with out going email.  No problems with incoming.  I noticed back in January that I went for a couple of weeks without the problem and then it came back.  The problem is active right now.  

Contributor

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1 Message

4 years ago

I have a Yahoo email account. Because of ATT, I can no longer use it. How do I fix this?

Contributor

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1 Message

4 years ago

I have had email via ATT/Yahoo/SBC Global for about 17 years. I also have the same email addresses (two) via my smart phone. I can send and receive emails from the smartphone, and can receive emails for both accounts, but not send from my laptop computer - this is a relatively recent development - I just found today that I cannot send the emails. I've changed nothing about my service, nor the email accounts.

 

I cannot figure out what to do to make the mail accounts work.

Contributor

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1 Message

4 years ago

I can get into my email account but have a box popping up saying "your account has been temporarily locked". What is this all about? 

Contributor

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1 Message

4 years ago

When I log into my e mail I check it to keep me signed in and it doesn't .It makes me sign in everyday why

Contributor

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1 Message

4 years ago

email service seems to be down-any update on problem or when it might be fixed?

Contributor

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1 Message

4 years ago

My yahoo email address book will not load on the pc.  It does on my ipad.

Contributor

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1 Message

4 years ago

Hi, it appears that you guys just automatically deleted the oldest emails from my account without my knowledge and I need these emails now. How can I get them back?

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