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ATTU-verseCare

Community Support

 • 

6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and eMail Solutions 

 

Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Find your solutions below

 

Announcement

AT&T is making your email experience more secure. A part of this change is prompt requesting you reenter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Note: Make sure you are using the right ID. Find it now

 

Password Issues

Resetting your password is one of the fastest ways to get back into your account. 

 

Sign-In Update/ Change

If you attempted to sign into your account via Yahoo and you were redirected to AT&T E-mail login page, this is normal. If you are having trouble signing in, try:

  • Clearing the cache and cookies on your browser.

  • Testing with a different browser.

If you are still having issues with loading the login page, go to att.net and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP)

  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

Outgoing Mail Server (SMTP)

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign in info:

 

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

3 Messages

4 years ago

In My ATT Yahoo Mail, when I send an Email and click on TO, CC or BCC, a few of the addresses in my conact list do not populate the TO, CC and/or BCC address line (I think when this happens correctly the term is 'auto-complete').  These addresses are in my contact list, but I cannot get them to post in my Emails.  I have tried deleting them from my contact list and re-adding them and also deleting them and then restoring them from my Deleted Contact List, but nothing is working.  There are other contacts that do work.

                                       Thanks, TFB

                                                          

Brand User
ATTHelp

Community Support

 • 

144.7K Messages

4 years ago

Hi @TheCondo907,


Make sure you update the browser. You may want to try another like Chrome or Firefox. 


-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

3 Messages

4 years ago

 ATTU-verseCare, I have no idea on how to update the browser, or try another like Chrome or Firefox.  And I don't understand how doing that would resolve my problem.  Any additional help you can provide me will be much appreciated.

                                                                                         Thanks, TFB

Brand User
ATTHelp

Community Support

 • 

144.7K Messages

4 years ago

Hi,

 

We are thinking there may be an issue with the settings or version in your browser that is causing this feature to not work. You can go online and search for the browser, and it should lead you to a download page for it. Follow the instructions, and it should install the new browser or update the current one.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
athenian

Scholar

 • 

286 Messages

4 years ago

What is the procedure for getting a problem such as this properly reported so that it will be followed-up by the ATT-Yahoo! liason staff?   This feature is not working at all.   Unless it goes into some sort of reported system, it is highly unlikely that it will ever work again.   Instead, paying ATT subscribers will be sent in never ending non-support loops, with out of date "help" pages.

 

There is no way to see all my ATT mail in one place.   Using the "switch user" option is awful because a) when you open a box from another box, all mail is marked as read so you can't tell what came in recently and b) you loose the ability to use your other pages ...since everything is switched.

 

So once again, who is responsible for seeing that ATT subscribers actually get the features that ATT advertises?

athenian

Scholar

 • 

286 Messages

4 years ago

Apparently, you did not test this as the scenario I described is still not working.

 

What exactly is the procedure for opening a proper problem report that will be followed up by ATT?  Paying customers are sent in endless loops of (non) help with folks who do only cursory testing and leave problems unresolved for months preferring to blame users and/or "the browser"?

 

How do we get an actual problem report filed?

 

 

athenian

Scholar

 • 

286 Messages

4 years ago

Since when does a boilerplate response that has nothing whatsoever to do with the problem presented constitute a solution.    Who is responsible for this travesty?

athenian

Scholar

 • 

286 Messages

4 years ago

This has not been solved -- you are just manipulating your numbers to make it appear that you are actually helping people.   

 

What is the procedure for opening a formal problem report with ATT.   All we get here are endless postings of boilerplate tips with no real attempt to understand that there is a real problem.   No wonder nothing ever gets fixed!

athenian

Scholar

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286 Messages

4 years ago

What do I have to do to remove the bogus "resolved" tag on this thread?   And why were two, totally unrelated problems consolidated with this unhelpful FAQ?

JefferMC

ACE - Expert

 • 

18.5K Messages

4 years ago


@athenian wrote:

What do I have to do to remove the bogus "resolved" tag on this thread?   And why were two, totally unrelated problems consolidated with this unhelpful FAQ?


The resolved tag is not bogus.  The post was created as a lead in to the reply and it directly applies.  If you replied to this thread instead of creating your own, then you created your own issue. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

4 years ago

I am trying to assist an @att.net user with her email account. The user can send and recieve email from the web just fine. The issue occurs when someone wants to Reply To her. If you clikc Reply to an email she has sent from the web, it tries to reply to Account Update . I have tried going into the settings on the web and everything looks fine. When I try to edit the profile, it tells me the webpage doesn't exist. BTW, I setup her email in the Windwos 10 Mail App and that works fine.

 

Any ideas as to how I can get the web mail working? This is an elder woman who just wants to send and receive email through the web, not the Windows 10 Mail App.

 

Thanks!

Contributor

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1 Message

4 years ago

I was having problems with my att email account starting Feb 5.  I contacted ATT.  They said they could not find my account and issued me a new account:  Now when I try to go onto either the new att.net account or the old att.net account using my browser, it takes me directly to Yahoo mail.  No info about the att account.  Also now when I try to use my mail program (Thunderbird) I can not send or receive mail to or from yahoo or att.  My gmail account still works thank goodness.

Any suggestions?

Contributor

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1 Message

4 years ago

I am unable to send any email on my bellsouth email account. Please advise

Tutor

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3 Messages

4 years ago

Your previous recommendation was to update my Drivers, and so for $39.92 I updated 20 Drivers that the purchased DriverUpdate software (good for 2 years) said were 'out of date,' and then for good measure I also purchased SlimClean for another $29.97. 
I ran the purchased software and then tried my to get my established AT&T Yahoo Email contacts to automatically post in a test Email, but it was the same story.  The contacts were in my contact list, but would not post when I attempted to post them in my test Email.
Now you are suggesting to load in a new browser.  I have no idea how to do that, and is that going to cost me more money?                     Thanks, Tom 
   

Contributor

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1 Message

4 years ago

Is it possible to keep my SBCGlobal email address if I no longer have ATT Internet?

 

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