Skip to main content
AT&T Community Forums
Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
ATTU-verseCare

Community Support

 • 

6.7K Messages

Wed, Jan 25, 2017 3:10 PM

Email Not Working - Troubleshooting Information from AT&T

Login and eMail Solutions 

 

Resolve issues like:

  • Password Issues

  • Login/ Sign-in Issues

  • Webmail solutions

  • Compatible Browsers

  • Email going to trash

  • Client setup help

  • POP Settings

  • Spellcheck

Find your solutions below

 

Announcement

AT&T is making your email experience more secure. A part of this change is prompt requesting you reenter your password which may affect your ability to sign-in to your email, especially if you cannot remember your password. You will find steps that will help you address your sign in woes. If you have a mail client, you may need to update your settings with our step-by-step guide. in order to access your email given the change. 

 

Note: Make sure you are using the right ID. Find it now

 

Password Issues

Resetting your password is one of the fastest ways to get back into your account. 

 

Sign-In Update/ Change

If you attempted to sign into your account via Yahoo and you were redirected to AT&T E-mail login page, this is normal. If you are having trouble signing in, try:

  • Clearing the cache and cookies on your browser.

  • Testing with a different browser.

If you are still having issues with loading the login page, go to att.net and click on the mail icon at the top right.

 

WebMail and Features Troubleshooting

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - varies by device and browser

  • Disable your firewall - varies by device and browser

  • Enable Adobe Flash Player - install flash player now

  • Make sure Java is up-to-date - https://www.java.com/en/download/

 

Have the right browser

Internet Explorer and/ or a Microsoft Edge browser older than 15.x, you will need to upgrade your browser to a supported browser. If you’re using FireFox, Chrome, and/or a Mac-based browser, just sit back, and relax.

 

Can you keep your email?

In short, yes you can! Our Free Email FAQs page has more information and things you need to know. Please check out the terms and conditions page for more information. 

 

Email Not Going Where It Is Supposed To?

  • Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward

  • Hacked Email - If your email account was compromised, rules may have been set up without your knowledge

  • 3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that mail box is not causing the issues

Note: Some 3rd party mail apps have been known to cause issues and send mail into trash. We highly recommend discontinuing the use of the app and using the Yahoo Mail App.

 

3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird)

You may need to update your client to work with Oauth. You will find step-by-step solutions in our Client Setup Page. You'll find solutions below for generic client issues:

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Test using webmail. If do not experience issues, it could be related to the 3rd party app

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook

Note: For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.

Having trouble with Outlook, check out this thread from one of our community members. 

 

POP Vs IMAP Settings

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.

  • If there is no option to accept the certificate, remove the e-mail account and set it up again.

  • For older Android devices without auto-setup change the following settings. 

Incoming Mail Server (IMAP)

  • Server - imap.mail.att.net

  • Port - 993

  • Requires SSL – Yes

Outgoing Mail Server (SMTP)

  • Server - smtp.mail.att.net

  • Port - 465 or 587

  • Requires SSL - Yes

  • Requires authentication - Yes

  • Your sign in info:

 

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

 

Spellcheck 

The spellcheck feature is no longer supported via webmail and now defaults to the browser spell check option. 

  

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

9 Messages

2 months ago

I am able to access the mail via the web but Outlook currently can not connect to the server.  Pop mail has been setup for many years with no issues - all settings now are the same as they have been.  Is there an issue with part of the bellsouth server that Outlook accesses?  This has been going on for a week...

Note: This comment was created from a merged conversation originally titled Bellsouth.net Email

New Member

 • 

2 Messages

I am having a similar issue.  Outlook 2016 suddenly stopped communicating with only ONE out of my 3 att.net email addresses.  I have not found a solution yet.

New Member

 • 

2 Messages

2 months ago

I need help retrieving my e-mail on my computer and my iphone.

Note: This comment was created from a merged conversation originally titled e-mail
Brand User
ATTHelp

Community Support

 • 

144.7K Messages

Hey, @bgbeesley. We'd be glad to help you retrieve your email.

  • What specifically is going on with it, are you getting an error message when trying to sign in?

  • What email domain (att.com, sbcglobal.net, etc.) is it?

We need to know more about what you're experiencing so we can offer our best assistance. We look forward to your response!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

2 months ago

Another person, same problem.  I am unable to get my email off any devices/programs.  This started a couple days ago.  It says "password not provided".  I followed all the steps above and nothing worked.  I can still see my email at currently website so its still active but cannot see it on my phone or ipad or either computer.  WHAT IS GOING ON!????????

New Member

 • 

2 Messages

2 months ago

Tried to log in and it said wrong password. Then went to forgot password and it says no acct found with email and zip or last name.

This is a legacy bellsouth.net acct

Note: This comment was created from a merged conversation originally titled my bellsouth.net email quit recieving and sending on nov 16 2020.

New Member

 • 

2 Messages

2 months ago

ATT setup page for Outlook2013 is a dead/broken link. Figures. Come on ATT, help all of us out!

https://www.att.com/support/article/email-support/KM1010505/

https://ufix.att.com/portal/index.html?referrerId=x&goTab=INTERNET&s=KM1010505

  

Did the Oauth or security key requirement for accessing att.net email begin on 11/12/2020 (or near) causing all of us to not be able to connect at the same time?

Can we get some understandable instructions on how to fix?

I'm afraid of trying with the unclear instructions in fear of corrupting my account forever.

(edited)

New Member

 • 

2 Messages

2 months ago

Suddenly my [email scrubbed] is unusable. I cannot receive or send email. One device says username or password is incorrect. I try to change and am not allowed to do so. Other devices say my account cannot be verified. I can login to att.com with the same username and password. This suddenly happened and att customer service has just gone in circles. If I try to change password they send information to my [email scrubbed] which I cannot access. Very frustrating. Thank you in advance for any help you can give me.

Note: This comment was created from a merged conversation originally titled email problem

New Member

 • 

2 Messages

2 months ago

It says I don’t have enough information to reset the password on my email account, which is an sbcglobal.net account, and it gives me a number to call. When I call the number I get an automated thing asking for my att account number. I don’t have an att account, I just want to access my email.

Note: This comment was created from a merged conversation originally titled Email account

New Member

 • 

6 Messages

What evidence do you have which can ensure your ownership?

New Member

 • 

4 Messages

2 months ago

All of a sudden I cannot sign in to my att.net account I have had for over 20 years.

I am in an endless loop trying to reset my password/refresh/error. I have a recovery email as well.

I am able to retrieve my id but not able to reset my password. This account was once associated

with a AT&T dial up account

Can someone please help me?
Thank you

Note: This comment was created from a merged conversation originally titled att.net password reset

New Member

 • 

4 Messages

PS I have received an email from Yahoo saying this email will go

 inactive on Jan 21, 2021 if I do not sign.  

Brand User
ATTHelp

Community Support

 • 

144.7K Messages

2 months ago

We're here to help get you logged in, @rfcjr!

 

We're glad to her you can login to our AT&T website. Just to clarify, what website/program are you using to access your e-mail? 

 

If you are using a 3rd Party website or application, we suggest confirming if you can log into Currently. If you are able to, you would need to Set Up Open Authentication or Secure Mail Key on the website or application you use to view your e-mails. These are two security measures that AT&T used to protect you from hackers and fraudsters, by encrypting your username and/or password.

 

Let us know if you have any further questions. We'll be here to help!

 

Donovan, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

2 months ago

My email program (Thunderbird) stopped working on 11-18-2020.  nothing we do seems to work including changing password and/or getting security key.

any suggestions what to do next?

Note: This comment was created from a merged conversation originally titled Thunderbird email stopped working

New Member

 • 

2 Messages

2 months ago

About two weeks ago I lost the ability to access my bellsouth.net email account on both my computer and my android phone.

I am using Mail for Windows 10 and it is running the current updates on my computer.

I get a popup that says my bellsouth.net account settings are out of date.

When I try entering a new or updated password I get a message on Mail that says, "We couldn't access this account: Bellsouth. You might need to update your password or give the account permission to sync to this device."

Nothing seems to work to give me the access I need.

This account is over 20 years old and I've never had this problem.

I access the account on my phone and computer several times a day so there is not an issue of the account being inactive.

I must have access to send/receive emails daily since I have many emails which are critical.

PLEASE HELP.

Note: This comment was created from a merged conversation originally titled Bellsouth.net settings out of date

Get started...

Ask a new question