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Mamacat104's profile
Mamacat104
Helpful 1
Supersonic 25!
#1 Star!

Mentor

 • 

120 Messages

Sat, Apr 27, 2019 10:56 PM

email NOT working on my iphone

I have been using email on my phone regularly..  when I take a pic with the phone, I will send it to my email address so I can open on the computer..  Today, I tried to send a picture to myself so I could download onto the computer and it says my email address and/or password is incorrect for  imap.mail.att.net

  I have NOT changed anything on the phone.. it is the same as it has been ...  

  WHAT IS WRONG AND HOW DO I FIX IT!!!!!!!!!!!!!!!!!!!!!    I USE MY EMAIL ON THE PHONE AND I NEED THIS TO BE WORKING 

 

 

BARBARA

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

51K Messages

2 y ago

I would try deleting the email account from the phone and re-adding it. Another option is to use your browser and access the web interface.

Brand User
ATTHelp

Community Support

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162.9K Messages

2 y ago

Greetings @Mamacat104!

 

Try resolving your experience by following these steps to make sure your email address and password is correctly entered on your phone.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

Mamacat104

Mentor

 • 

120 Messages

2 y ago

 this does NOT work..  I've tried 6 or more times..  shut down the phone and rebooted and tried again... I cannot get past the imap  and smtp map section..  it continually tells me
  Cannot get mail  the user name or password for "Imap.mail.att.net" is incorrect....         user name is the email address    [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]@sbcglobal.net       my password if working.. as I am able to sign into my email here on the computer...       I retyped them over and over...   still I get the same message... 
      the email was working fine one day and the next.. it quit working and I cannot get it set back up....    I don't know what else to try....         I've re-entered it over and over and rebooted the phone over and over again...      I'm using Version 12.2 IOS

Mamacat104

Mentor

 • 

120 Messages

2 y ago

I have retried over and over to get the email to work but I continually get the same error message... rebooting the phone and trying again don't work... I know my password IS correct because I can sign into my email on the computer with no problem... like I said.. My email was working fine one day and suddenly it stopped and gave me the error message that the user name or password was incorrect for the imap  

   I can't get into it further to check the port numbers.. but none of that should have changed.. I haven't done anything with the settings on it... I never touch that area...  it's been working so haven't had a reason to go into the settings for my email... 

 

    I hope you can come up with a solution.. I use the email on the phone all the time to send myself a photo to my email so can put on the computer... and to send some photos I take with the phone to my friends...   

 

  thanks

Barbara

Mamacat104

Mentor

 • 

120 Messages

2 y ago

I have deleted from the phone and tried to re-add, but it will not allow me to add it back.. so now it is off the phone and will not allow me to add on.. continually tells me the user nameand/or password is incorrect for the imap... 

Contributor

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2 Messages

2 y ago

I had this same problem, and realized that it began after I changed my AT&T billing plan, and signed up for WatchTV.  Somehow signing up for WatchTV forced me to create a new password, which then became the new password for my full AT&T access.

Interestingly, email was still working on my computer, even though I never updated that password.  It only stopped working on my phone & iPad. Now that I'm using the new password (that I thought was only for WatchTV) as my normal AT&T password - everything is working. 

Hope this helps.

Mamacat104

Mentor

 • 

120 Messages

2 y ago

thank you... .. I think I gave up on adding it and added it a different way through yahoo....    AT&T seems to be good at screwing things up...  I used to be able to network my two laptops together to use one printer...  then suddenly it no longer works...Iworked 3 days trying to get the problem solved... I do know it is a problem with their Gateway Modem and no way to set the status of an IP address unless you reset the modem which means you have to go through trying to get your password back to what you want... and then there is no guarantee....  I found an  HP tech knows more about the AT&Tgateway modem than the AT&T techs do...    SAD

Contributor

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2 Messages

2 y ago

How were you able to access it? I am having the same exact problem. It keeps telling me my user name and/or password are incorrect, but neither are. I did not switch any plans. It worked up until Friday, then it stopped. My desktop bellsouth.net email works fine, it's just on the phone that it won't. I deleted it, but now I can't add it back on. I want to throw the phone against the wall.. or at least against the head of someone at AT&T.

Contributor

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2 Messages

2 y ago

I just received this email link from AT&T this week talking about changes to their servers... Maybe it will help?

https://www.att.com/support/article/email-support/KM1240462/

 

(edited)

Contributor

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2 Messages

2 y ago

I havent been able to access my email for weeks.  Well, I take that back,  Actually on my iphone after I receive an email, it goes right into my trash folder.  So instead of reading my email from the inbox, i have to go to Trash. 
I cant even get my email on my laptop at all.  I've tried removing, re-adding, rebooting a million times.

How can I fix my att.net email to work properly.  I've had this email for years and never had this problem

~ Frustrated!

testydiag

Mentor

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33 Messages

1 y ago

same issues

Brand User
ATTHelp

Community Support

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162.9K Messages

1 y ago

We can definitely provide mail support, @testydiag.

We know how important your mail is so we're making changes to enhance your experience, and added security features to keep your mail safer.

Can you please provide a more information about the issue?

  • Are you too using an iPhone?
  • Are you using a Legacy mail account like sbcglobal.net, pacbell.net, bellsouth.net or your att.net account?
  • Are you using an app, or a browser?
  • Are you getting an error message?

We suggest changing your mail password then try sending a test message. If the problem continues you'll need to Check your account, settings, connectivity, and browser.

Please give it a try, and post back to let us know what you find. Thank you!

Keny, AT&T Community Specialist

 

New Member

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1 Message

9 m ago

Thank you McCorma!! It worked. I have experienced all of the above including many hours on the phone with ATT and much frustration trying to get email working. 

On iPhone and iPad:

Settings

go to either “Passwords & Accounts” or “Mail” depending which you have.

Then tap on “Accounts”.  
Tap on the account that you are having trouble with, then Delete Account

Power off your device, then power on

Settings

“Passwords & Accounts” or “Mail”, depending on which you have

Accounts

Add Account

Yahoo (NOT other) -then enter email and password

When complete be sure to save in upper right corner.

New Member

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2 Messages

9 m ago

I deleted my ATT account set up a new one using Yahoo instead of Other everything works! 

New Member

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1 Message

9 m ago

I am having the same issue - I cannot access my email on my iPhone or Mac as of Thursday, November 12. I changed my password and can access email on a web browser through yahoo mail, but that's it. I've been on hold with support for HOURS this morning, with reps that have no idea what they are talking about. Incredibly frustrated. ATT customer service and tech support is horrible.

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