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Contributor

 • 

1 Message

Tue, Jul 16, 2019 10:39 AM

Email not found on accelerator

Email not found on accelerator, I have cleared the cache , Changed passwords, , plus moved browsers ,and still nothing works?

 

Responses

Accepted Solution

Official Solution

ATTHelpForums

Community Support

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2.5K Messages

a year ago

We quickly resolved this earlier today and apologize for the inconvenience. If you’re still having issues please try following the steps on our support article.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Did all this and I still can't get in. Any more ideas?

Contributor

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3 Messages

a year ago

Can't login to Email  ATT.net seems to be down 

Brand User
ATTHelp

Community Support

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136.5K Messages

a year ago

Hi There @Geneaudio,

 

Thank you for lettings us know about the website not working. 

We are can help.

 

When was the last time that the AT&T email site was working for you?

 

Have you tried clearing that cache and cookies on the browser?

 

Can you try to replicate this problem on another device or computer?

 

Please answer those questions or try those steps and get back to us.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

Sir or Mam:

In order of your questions:

1) The last time Email at geneaudio@att.net was working was Wednesday June 26 around 5pm

2) I cleared the Cache and history on my computer numerous times with no progress. I also tried a Business computer at work with no success. Have also reset password per Att. Customer service three times.

3) Any computer I try gives me the following response when I try to sign it at Yahoo. com. If I type my Geneaudio@Att.net the response is as follows:

Not Found on Accelerator
Description: Your request on the specified host was not found. Check the location and try again.

New Member

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2 Messages

not found on accelerator, come fix this...i have cleared the cache and history, updated java and flash, it is not a password problem or spelling error. is there a download to fix this problem?

New Member

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2 Messages

each time i try to sign in I get the following error message, "

Not Found on Accelerator


Description: Your request on the specified host was not found. Check the location and try again."

 

I need to retrieve a code sent to my email so I can talk to my bank.   HELP!!

Tutor

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4 Messages

a year ago

I cannot access my e-mail & keep getting the same error message.  Have tried repeatedly to reset my password -- has NOT worked.   How can I get my e-mail restored?

TxCat

Tutor

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5 Messages

a year ago

I am experiencing the same thing as well, I cannot access my E-Mail.

cozmob

Teacher

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19 Messages

a year ago

Have not been able to access my account for over a month. Did the password reset. What is going on?

SuperMario87

Employee

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237 Messages

a year ago

Hi, What is the error message you are getting? Have you tried in another browser? from which website you are trying to connect to the email?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
cozmob

Teacher

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19 Messages

a year ago

Getting a variety of messages.

Not found on accelerator is the latest.  Getting this one if i try to access via my att homepage or if i try and log in via the yahoo page.

No email access for over a month and no acknowledgement from either att or yahoo.  Both keep blaming the other.

 

 

SuperMario87

Employee

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237 Messages

a year ago

Give a try to this solution:

1 - Go to att.com click on Account - Sign in the top right

2 - Click Forgot password below the Sign In tab and follow the process until you are at a webpage where it says Welcome YOUR NAME

3 - Go to att.net and Sign in with the new password to see you emails

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

This has been an infuriating experience. None of AT&T's suggested fixes
have worked. I still cannot access my e-mail & it's going to take months
to reconstruct my address book for another account. Not to mention that
important information I'd kept in folder may never be recovered. .

Contributor

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1 Message

a year ago

For the past 20 years I have been able to send and receive my emails via outlook express

I also have been able to send and receive emails from my android phone for the past 4 years

 

It's been 5 days since I've gotten emails

I've even tried going to start.att.net

 

Steps To Reproduce:
1. Go to: start.att.net
2. I successfully log in
3. When I go to my emails, I get the following message:
Not Found on Accelerator
Description: Your request on the specified host was not found. Check the location and try again.

 

I've also changed my email password but that didn't work


This is very important that I get this resolved asap...

Contributor

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1 Message

a year ago

Hi. Hoping someone can help me. I haven’t been able to get into any of my emails for 4 days. I keep getting a message  stating Not Foind On Accelerator. Your request on the specified host was not found. Check location and try again.  I’ve tried other browsers, clearing history, clear cache, cookies etc.  I’ve also tried on other devices such as my cell phone and a different computer and only receive the same message.  Can anyone provide a solution or help in anyway? Very grateful!

Tutor

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3 Messages

a year ago

Having same issue for last 3 weeks.  customer service tells me they are aware of issue and working on it.. try again in 24-48 hrs.  If this is the way At&t treats a major problem, I might have to switch wireless carriers also before something happens as I can't risk losing emails and calls and no one at At&T seems to care.

cozmob

Teacher

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19 Messages

a year ago

Nope. Tried it and didn’t work. 

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