Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
B

New Member

 • 

1 Message

Thu, Jul 2, 2020 10:24 PM

email locked

My email keeps opening into my husband's email account on my computer. On my phone, it is fine. I cannot find anyone at ATT to help somehow extricate my email from his. He does not even use his. I have been on the phone with ATT two different days. I just keep having my email account locked from too many attempts to reset the password. AND this is ONLY a computer problem. Not a phone problem. Thanks for any advice you can give. The last word I got from ATT was that a service person would have to come out (why?) and it could cost me (why, again?).

Responses

Brand User
ATTHelp

Community Support

 • 

127.3K Messages

a month ago

Let's see if we can help you get signed into the correct email, @Bmsteach8.

 

What browser are you using? Have you tried different browser's?

 

We recommend that you clear your cache and cookies on your browser, as well as the saved password data. There may be a saved password on your computer for the email, which is why it is logging you into the wrong account.

 

Let us know if this works.

 

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question