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2 Messages

Fri, Aug 2, 2019 1:13 AM

Email from Amazon blocked

my email account ####@att.net is refusing to accepts emails from Amazon.    Amazon assures me this is on the att side and Amazon can not do anything until att resolves the problem.

 

i don’t know what is causing the problem but really need help since it is preventing me from changing my Amazon password that has been compromised.

 

Helpppppp!!

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Brand User
ATTHelp

Community Support

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125.1K Messages

a year ago

Hi @catmandu57,

 

This site is intended for ISPs, email providers, and other service providers who want information about the AT&T email service, how it works, and how to resolve related issues.

It is never the intention of the AT&T Postmaster staff to block legitimate mail. Unfortunately, legitimate messages are sometimes blocked as a result of our antispam and antivirus measures. We would like to fix these problems as soon as possible, but we need your help. Please email our block list group for more information or to find out how to unblock emails.

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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125.1K Messages

a year ago

Hello @catmandu57,

I understand you're having issues in regards to accessing Amazon, so let's see what we can do.
Have you tried a password reset on your email?
Doing so may resolve the login issue with Amazon. Please let us know if it does.
Also, have you checked your spam folder in case Amazon notifications go to that?

Mihai AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Thank you. That was the problem. Amazon would send an authentication code to my att email, but it would never come through. Amazon said att was not accepting the email they sent.

In the long run, I had to make a new yahoo email account just to use Amazon.

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