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Fri, May 20, 2016 6:26 AM
5 y ago
Since I've been satisfied with my mobile service as well as Direct TV, I thought I could get a bundle of TV and Wi-Fi in my new apartment on L Street in Sacramento. While the Wi-Fi was being installed, the Direct TV guy said my unit was facing the wrong way and they couldn't install TV. I called ATT to find out about Uverse but found out service did not reach my area. Bottom line, I couldn't get a bundled package, which I really want. Now I want to cancel the ATT Wi-Fi and go elsewhere for my bundle. Found out from people in our building that Comcast works the best for our area.
I have been calling 800-288-2020 since I understand this is the customer care number. For the past 40 minutes, no one has cared, since I've been on hold the whole time.
I am very, very disappointed with ATT's lack of responsiveness, and lack of service to the area (this is Sacramento, the Capitol of California!).
Okay, so I have to admit that in spite of the long wait on hold, the person I finally talked with was terrific. Her name is Nicole and she sure did exceed expectations in politeness, quality of service, and handling the problem. Thank you Nicole!
4 y ago
i took direct tv with package deal with wireless phone service after it was put i found out that my alarm sevice would not work as it is adt and req a landline phone line so with the package i had to cancel service i know there is fee but i had a good reason & i dont think the full fee should be appled as i am unable to use the sistem thanks carol carpenter 3132 s 7th st , terre haute in 47802
I believe that ADT has equipment that can make it work with a cell phone, service. Call them and check into it. They are the dominate player and if they don't no one does, but I know that it does exist. Good Luck!!!
3 y ago
Doing my annual duty as an AT&T customer, I contacted AT&T in December of 2017 regarding my AT&T services. I was given assurances from AT&T customer service agent that my bill was going to be “close” to what I was paying in 2017. However, when I received my bill in December and the bill had increased over 40%.
I contact billing again, I was told that they would make “adjustments” so I would receive the pricing I had before and I would receive an email verifying those changes. Guess what? No email. I contacted AT&T again. I was assured that an email would be coming any day. Guess what? No email and the pricing remained the same.
I made several more calls on a monthly basis to billing regarding charges on the AT&T bill. I was transferred to “retention” where I was told an adjustment would be made. Each time I received a bill without any changes. The ultimate phone call to billing was in March when I was put on hold twice for over 10 minutes each. I surmised that she was hoping I would hang up. Since she could not shake me from the call, she arranged a call back the next day. Guess what? No call.
As a customer of AT&T for over 12 years I have never been treated more poorly by your customer service. In fact I never have been treated more poorly by any of our vendors. In my calls I would asked the agent why would I pay 40% more for phone service, when I had Spectrum constantly contacting me to switch (and for a lower price). I trusted AT&T would try to make good on their word, but apparently AT&T had changed.
I will NOT pay for the $315.00 termination charge. I already have paid over $100 more per month on the phone bill. If your billing agent would have been honest initially about the pricing, I would have left in December of 2017. All my time wasted with dishonest agents afterwards just made matters worst. You definitely lost a customer for life.
I insist that you listen to the phone conversations of all my calls to your billing department and once you listen to them, I know you will be greatly ashamed and recognize any termination charges should be removed.
2 y ago
If you are moving and your new address does not have internet service available with ATT would you still have an early termination fee? I would prefer to keep with ATT but it's simply not available at the new address. A $100+ early termination fee because internet is not available seems unreasonable.
The same thing happened to me. I moved to a new location and they did not have fiber optic which is the original packaged I signed up and charges me termination fees. From their explanation, it would keep me on the same package at a lower speed for the rest of the 12 months original contract. I was like ok, I can just stick with it for a couple of months then I would finish out the term. Calling them back today and they told me, my contract was still 10 more months since I "sign up new service" at the new address and would cost me the early termination fees. Customer service was horrible since they only repeat pre-made talk tracks over and over. ATT is horrible and would not recommend in my area base on their contracts and services. Paying at the same price as fiber optic and using lower-tier internet speed, and rep. tells me I'm getting a good deal. What a bunch of nonsense.
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