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meglhaden

Scholar

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112 Messages

Wed, Nov 8, 2017 4:33 PM

Connection Encryption Type Error

Receiving this error for over a week now. It's on and off. Email works fine then doesn't with this error.

 

Task 'xxxxxxxxxx - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

 

Email is setup properly and has worked this way for years until someone decides to make some changes on the mail server.

Responses

Contributor

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3 Messages

a year ago

Went to the link to try the tool, but it is missing or removed.

 

Contributor

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3 Messages

a year ago

I should point out that I have another email service on my Outlook, that is not AT&T and it processes my email every time, even when AT&T starts flaking out.  Both accounts are using the same security setting, so I don't believe the issue is with Outlook.

 

Tutor

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11 Messages

a year ago

Here is a copy of my reply from Jan 2019. FYI, the problem reoccurred after this and I ended up talking to someone from the President’s office. (I have a friend who is a VP and she gave me the information.) They never really figured out what the problem was but kept resetting the system and it finally stuck.


Re: Connection Encryption Type Error
This is a bit old, but I have some information that might help. I initially had this problem a year ago when I first got AT&T Internet. After several technician visits, swapping hardware, etc. the technician discovered that some back end set up was not completed.

Yesterday, I "upgraded" our service from 50 mb to 100 mb. Suddenly, my Office 365 email wouldn't send or receive via Outlook 2013. It took about 7 hours to troubleshoot the problem and AT&T Customer (no) Service was HORRIBLE! They kept saying they didn't support 3rd party emails. But it was a problem that was caused when they "upgraded" my service. After about 6 hours of troubleshooting I finally got to a technician at AT&T Connect (paid support) even though I don't have a paid subscription. He immediately knew what the problem was. When they implemented the change, they didn't open Port 25 which allows 3rd party emails access. He said it should have been open by default. Well, that cleared the log jam. But then it got stuck again. So I was back on the phone this morning. This time, they wouldn't let me talk to AT&T Connect without a paid subscription. So I had to go back through Tier 1 and then Tier 2 and then waited about 1/2 hour to speak to a supervisor who finally took my issue seriously. She did a factory reset of the system and disabled then re-enabled Port 25. Problem solved. But I have invested about 7 1/2 hours and, were it not for my persistence in requesting a supervisor I'd still be trying to figure this out.

Tiers 1 and 2 are not trained properly although the supervisor said the factory reset and Port 25 reset are in their troubleshooting steps. It appears they just wanted to get rid of me. And there is no way to easily escalate issues without LONG wait times. I doubt Management is aware of how terrible the situation is but they don't make it easy to let them know.

I hope this information is helpful to someone and that someone from AT&T Customer Service leadership might get in touch with me to apologize and make some commitments for preventing this kind of problem in the future.




New Member

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1 Message

a month ago

I am currently having this exact problem.  Receiving only; sending works just fine.  Can anyone give me the simple-steps-for- dummies solution?

 

Paul

Brand User
ATTHelp

Community Support

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133.6K Messages

a month ago

We're here to help @handymanmac, with receiving emails.

 

Are you using a email client, If so are you using a secure mail key?

 

Also when you check your emails at http://sm.att.com/e05b5109 are you seeing the
received emails?

 

Please check that your email server settings are correct. Looking forward to your reply.

 

Charles, AT&T Community Specialist

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