Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Need to update email settings?
IronJuke's profile

Contributor

 • 

3 Messages

Wed, Oct 20, 2021 9:13 PM

CARE CODE: 205.2 [LU003] Error keeps happening on my account

I keep getting this message from ATT, but I am not logging to the web email multiple times.  i use 3 different devices, 3 two computers and a phone.   

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.
CARE CODE: 205.2 [LU003]
I think this is a bug in your system.  A previous post a response said the issue was corrected.  It hasn't been corrected.   Is the only resolution changing my password?  I've changed it many times in the past month due to this issue. 

New Member

 • 

5 Messages

1 m ago

It has been happening to me, too, over the past week. Every time I try to access my email on one of my devices, ATT makes me "reset" my password. ATT doesn't even care if I "reset" it to the same password I used before, I just have to go through all those extra steps.

ATTHelp

Community Support

 • 

176.5K Messages

1 m ago

We are here to help with get you back into your email, IronJuke.

 

 

 

This error code means that you have logged into your email to many times and it is now locked.

 

 

 

We suggest that you reset your password, as this may resync your account on our end. We recommend that you wait a full 24 hours after the reset, before you log back in because this will give it time to fully sync.

 

 

 

Let us know if this helps.

 

 

 

Marc, AT&T Community Specialist

Contributor

 • 

3 Messages

1 m ago

The bigger issue here is myself and many other users have to keep resetting our passwords repeatedly.  This never happened until about 2 months back. 
I never had to make all of these password resets. 

ATTHelp

Community Support

 • 

176.5K Messages

1 m ago

Hi, IronJuke.

 

We understand how important your email is and we want to help.

 

This is the best way for you to get this fixed, and we recommend that you wait a full 24 hours after the reset. This will help with resyncing your email.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

 • 

2 Messages

1 m ago

I am having the same issue but only when trying to access e-mail on a computer.  It started around the first of October.  E-mail and password work on my tablet and phone just not the computer which is VERY frustrating.  Resetting the password does not resolve the issue.  I've tried.  I have also tried multiple browsers, deleted all cookies and cache files, I even tried the alternate login screen posted in another complaint for the same issue - NOTHING is resolving this issue. My only choice is view e-mail on a very small screen without the convenience of webmail on a computer. 

DC9876

Contributor

 • 

17 Messages

1 m ago

@ Marc, AT&T Community Specialist

You said " This error code means that you have logged into your email too many times and it is now locked."

How can you log into your email too many times?  I should be able to login into my email as many times a day as I need.  Did you really mean that we've entered our password wrong too many times?  If so, I'll challenge that assumption as well.  I very rarely enter my password wrong as I generally use a password manager.

I just had to reset my password 11 days ago and now I'm already locked out again.  The strange thing is that I can access my email via GMail on my Android phone and I can access it via Thunderbird on my desktop PC but I cannot access it via AT&T's webmail interface.  This problem is on AT&T's end and needs to be fixed. 

I suspect what is happening is that someone is trying a brute force hack attempt on these email accounts and your system is locking your customers out instead of dealing with the hackers.  It's either that or gross incompetence on AT&T's part.

Fix this now!  Please!

New Member

 • 

3 Messages

1 m ago

I have the same problem.  The issue is that as soon as you change your password to a new password on your PC now your phone will be locked out.  Not a big deal because I can just update my phone with the new password.  Nope!!! Now your phone is locked out and you get that Care Code on your phone.  Something is wrong on the AT&T email servers!!!  Even if you wait the 24 hours that AT&T says is the fix it WILL NOT WORK!!!  There is NO FIX that the end user can do!  I've tried it all with the same results!

New Member

 • 

7 Messages

1 m ago

@drusus,

This is exactly the same complaint I have.  Very annoying and I wish AT&T would show they care about their current customers and fix this.  We are AT&T paying customers (fiber internet) and expect them to help us with such issues.  

Stradalite

Mentor

 • 

64 Messages

1 m ago


Hope this helps!

Stradalite

Mentor

 • 

64 Messages

1 m ago

My accounts are good to go now, but obviously there’s a much bigger problem going on here. Can people please post if they have resolved their issue after talking to an Accounts Specialist. It’s time to connect the dots and help others. Thanks!

New Member

 • 

2 Messages

1 m ago

Called this number and spoke to an account specialist.  No help whatsoever.  My account is just one of those affected.  We have no timeline for a resolution.  Keep trying.

Stradalite

Mentor

 • 

64 Messages

1 m ago

Sorry to hear about your experience. What a headache! The more customers calling should escalate this issue. Even if a resolution does not occur over the phone, it’s prudent to report the problem. There’s a service escalation program for widespread issues. 

New Member

 • 

5 Messages

1 m ago

I am sick and tired of this.  It is nonsense.   I can only be logged into one device at a time, and then when I go to another device, I have to do the procedure of resetting the password again.  This is total CRAP.  I do not know how much longer I am going to continue with this and am just about to terminate all services with ATT.  Yes, that means cell phone, direct tv, etc... There is no excuse for this.  You mean to tell me that I am supposed to ignore my email for 24 hours and not look at anything?  That is ABSURD.  Tell you what ATT, how about you fix the problem.  I have called, I have emailed, and obviously it is not just me.  Quit worrying about "diversity" training and do your freaking jobs!!!!!!

Contributor

 • 

4 Messages

1 m ago

im having the same issue sine 11/1/2021 first it was both my computer and phone now its just my phone . it stated to delete history and cache and now i have no access to my emails on my phone. i keep reseting my password and get the same code. 

Stradalite

Mentor

 • 

64 Messages

1 m ago

Whoever is motivated to escalate this issue should do the following steps. Call the company and demand a case number. If they push back, ask to speak to a higher level of management. Once you have a case number, the Office of the President gets involved. A team will take on the case and finally resolve the problem. AT&T is a gigantic company, so it’s hard to navigate the system. Don’t give up. 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.