Need to update email settings?
B

New Member

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3 Messages

Thu, Apr 22, 2021 5:09 AM

Can't setup email client - password not accepted

Hello. I can't setup my sbcglobal email account with either Mac OS Mail or Thunderbird. When I try, the password is rejected. However, the password works when I login to my email with a web browser. In addition, I see on my account that my password was changed - but a) I didn't change it and b) my old password works with a web browser (logging on to my Currently from ATT/Yahoo email page).  How can I resolve this?

New Member

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3 Messages

9 m ago

ATT pulled a fast one and made it so that you need a separate password - a "secure mail key" - when using an email client. Annoying. Anyway, went to:

https://www.att.com/support/ts/wireless/Email

followed the instructions, and was able to resolve. 

(edited)

ATTHelp

Community Support

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180.2K Messages

9 m ago

Hello, @bortnickra 

We're happy to hear that you were able to get logged into your email by using secure mail key. 

If you need additional assistance feel free to reach back out.

Thank you for reaching out to AT&T Community Forums.

Deandra, AT&T Community Specialist

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