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jgarcia2171's profile

Contributor

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2 Messages

Mon, Aug 17, 2015 11:05 PM

Can't receive email on att.net account

My att.net email account was recently hacked.  I changed the password and security quesitons, and can log in again but I can't recieve emails since the time of the hack.  I can send to other accounts just fine but sending a test message to myself from the account doesn't work and neither does emailing it from a gmail account.  I don't have a forward setup in my account, no reply to email address is specified, etc.  Please advise.

Community Support

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2.6K Messages

6 y ago

Joe, 

 

I truly apologize to read that your account was hacked. I am glad that you took measures to reset your password. 

 

Please log into your email and check on Mail Options to ensure that your e-mail account is secure.

 

  1. Signature: Check the Signature section for any changes. 
  2. Vacation Response: Check to see if this has been set to auto-send messages. 
  3. Mail Accounts: 
    Check for any e-mail address that you have no knowledge of and remove them. 
    Check the From name and ensure that it is correct. 
    Check the Reply to address field and remove the e-mail address if you have no knowledge of it. 
  4. Filters: Check the Filters section for any changes to filters. 
  5. POP and Forwarding: 
    Check and make sure mail forwarding is not turned on and remove the forwarding e-mail address if you have no knowledge of it.
    Check and make sure Auto-Reply is not turned on. 
  6. Sent Mail Folder on the Main Mail Page: Check any recent Sent items for suspicious or unfamiliar messages. 
  7. Also Check your Contacts: Check the address book to ensure that all contacts are there and that none have been added or changed.

For further help, we'll need to verify your information via a phone call. Please call us using 877 312 5550 ext 4 and we'll look further into that issue for you. 

 

Regards,

 

EricG U-verse Social Media manager. 

Contributor

 • 

2 Messages

6 y ago

I tried calling twice, but nobody would help me with my issue since I don't have an active at&t service associated with this account.  Spent over an hour on the phone and could not even get anyone to look at it since it is just a "free" email account.  Is there anyone here who can help?  I am positive it has to be something that is disabled on the back end, since I have followed all of the at&t troubleshooting steps on my end.

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