Contributor
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5 Messages
Can't Receive An Email Newsletter
How do I solve the problem of not receiving an email newsletter? It's a store and I've signed up to receive newsletter and I don't get it, it's not in Spam and I still don't receive it even after unsubscribing and resubscribing. And even after calling them to check on if I'm in the system. What is wrong? Why is att.net blocking this small, non controversial gift store?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
3 years ago
@henley1990.
Let us know how it goes!
Ramses, AT&T Community Specialist
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ATTHelp
Community Support
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231.5K Messages
3 years ago
We're here to help @henley1990, with not receiving newsletter.
Please let us know if that helps understand what could be happening here.
Charles, AT&T Community Specialist
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henley1990
Contributor
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5 Messages
3 years ago
-no error messages since email not received at all (the only way I know about it is because my friend receives them)
-they are not in SPAM folder
-no other emails received from this business
-not on my block list
it is an AT&T email address, but a Frontier account
store's emails are handled by a company called snapretailemail.com
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henley1990
Contributor
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5 Messages
3 years ago
Found out that it's a problem with the email/newsletter/web page company of the store, that apparently I reported it as spam and then when I tried to re-sign up it didn't accept that request. So we have fixed it and problem is solved! Thank you.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
@henley1990
We're glad to hear that you got it sorted out! Thank you for reaching out to the AT&T Community Forums team! If you need our help in the future, we'll be here.
Aminah, AT&T Community Specialist
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