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New Member

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1 Message

Thu, Jan 30, 2020 8:38 AM

Can't login to sbcglobal.net email account

Hi,
I cannot login to my sbcglobal.net email account. I got this error:

For your security, your AT&T Access ID has a temporary protection lock.
To unlock it, reset your password
(FL001)

If I proceed to reset my password account I get the following message: "Hmmm. We've searched our records and can't find the User ID and last name combination you entered. Check your entries, and try again.
(FPWDRD01)"

Responses

Brand User
ATTHelp

Community Support

 • 

162.5K Messages

1 y ago

Hi @back2retrieve,

 

We are delighted to help.

 

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. Sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.


If you have a free email account, you can reset the password at our email reset page.

 

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

Also, you may try,

  • Clear cache and cookies – sometimes old data can cause sign-in issues. Clearing cache and cookies is recommended. Instructions for: Internet Explorer, Safari, Google
  • Update your browser – some features and settings require the latest version of the browser to operate correctly. To Download: Microsoft, Safari, Google
  • Disable browser tools or add-ons - varies by device and browser. Instructions for: Internet Explorer 11, Safari, Google
  • Enable Adobe Flash Player - How To For: Internet Explorer 11, Safari, Google
  • Make sure Java is up-to-date - https://www.java.com/en/download/

If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 


Lafayette, AT&T Community Specialist

New Member

 • 

1 Message

6 m ago

I cannot access my sbcglobal.net email accounts.  States "incorrect password".  The only way I can get into email is if I use forgot password and reset it.  However, if I sign-out and attempt to login again I get the same message "incorrect password".  I then have to repeat the process.  I am using a PC and have tried different browsers with the same results.  This happens on all PCs not just the one.  Something seems to be blocking my email.  How should I proceed? 

New Member

 • 

1 Message

6 m ago

AT&T FIBER OPTIC (Edited per community guidelines). THIS IS WHY WE CANT GET INTO ACCOUNTS. BEEN ON PHONE FOR 2 DAYS WITH AT&T. ONE OPERATOR SAID I WOULD HAVE TO MAKE A NEW E-MAIL. HAVE HAD THIS E-MAIL ADDRESS FOR 35-40 YEARS BEFORE IT BECAME AT&T. WORST MISTAKE I EVER MADE SWITCHING FROM LAND TO FIBER OPTIC AND BOTHE HAD ME UNDER CONTRACT AND HAD TO PAY BOTH BILLS, $1200 A MONTH FOR 2 PHONE LINES AND 6 COMTUTER LINES. FIBER OPTIC SAID IT DIDN'T MATTER ABOUT CONTRACTS, WOULD ONLY HAVE 1. SCREWED OVER $600.00 A MONTH FOR OVER A YEAR AND DID NOT HAVE FIBER OPTIC. THEY DIDN'T FINISH INSTALLING AND TRANSFER LAND TO FIBER OPTIC. NO REFUND FOR THE $7200.00 SINCE THEY CAN SAY I WAS UNDER CONTRACT. THINK I MIGHT SWITCH TO COX AFTER 2/14.

(edited)

New Member

 • 

1 Message

3 m ago

everytime i try to log into my sbcglobal.net account it says unknow destination. I have used the other link for it to get into the sbcglobal and now every time i cant get in. the regular att website for email does not work for sbcglobal.net. NO ONE CAN SEEM TO HELP!!!! this is a HUGE att issue and no one is fixing it. I just get the run around. AND NO ITS NOT MY PASSWORD!!!!

New Member

 • 

1 Message

2 m ago

not fiber optics I am using an android as well with same results.  I have 4 sbcglobal accounts only 1 having this issue all others work fine. Not sure why. HOWEVER, the one I am having an issue with got hacked. So not sure if that has anything to do with it.

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