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Contributor

 • 

2 Messages

Sat, Aug 17, 2019 7:38 PM

Can't login to prodigy webmail server anymore

Hello,

Until few days ago I was able to type: start.att.net and then after reaching the login page I was able to login with my prodigy.net email. Now instead of my emails page I get this:

 

An error has occurred

 

Error detailsAn error occurred fulfulling the current request to https://zlp42869.vci.att.com/sps/authservice/authentication. 
This error was caused by an internal/unexpected error on the invoked protocol module leading to the exception displayed below. 
Please validate configuration of the executing protocol and environment. 
This is not a problem with the SPS. 

 

Stack trace

 

Any idea? How to I successfully login again?

 

Thank you in advance.

 
 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.6K Messages

6 months ago

Hello @puch71,

 

We're happy to help!

 

Try using the troubleshooting options in this forums article to regain access to your Prodigy email account.

 

If you're still unable to get in afterward, just let us know!

 

Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

6 months ago

That worked.

 

Thank you.

Brand User
ATTHelp

Administrator

 • 

108.6K Messages

6 months ago

@puch71

 

Wonderful!

 

If you need anything else in the future, don't hesitate to reach back out!

 

Thank you for reaching out to AT&T Community Forums!

 

Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.