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Contributor

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1 Message

Wed, Feb 6, 2019 12:01 AM

Can't log into sbcglobal.net

So ever since October 12th, I have unable to access my email via yahoo. Every time I try I get "invalid password", and when I try to do the password reset, I get "We can’t sign you in right now. Please try again in a while." So I tried resetting the password and from this site I keep getting that they don't have a secure way to recover my password. Honestly, with all the hassle this has been, I'd rather just delete/deactivate the account than try to get it back.  Is there an email support I can reach?

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Brand User
ATTHelp

Community Support

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124.2K Messages

a year ago

Hey, @AtiredArtist.

If you have an AT&T account that that email is linked to, then changing the password for your AT&T User ID will also change the password for your email.

If this doesn't work, or isn't an option, your account may be inactive for one reason or another, and we recommend checking out this article for who to contact and what can be done.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
S3Evans

Teacher

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15 Messages

a year ago

My sbcglobal email account quit accepting logins two days ago.  I receive this error message:


Task 's*****@sbcglobal.net - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Server error - Please try again later.'

I changed my password (which, inconveniently,  also changes the password for all of my accounts!) and still no luck.  What is going on withy sbcglobal.net email accounts?  Is this some Yahoo foolishness?

Teacher

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10 Messages

a year ago

This happened to me today. I put in my username and the password that I have recorded, which my browser also has recorded. AT&T rejected the password. I went through the "forgot your password" routine, which involves AT&T sending a 6-digit "temporary password" via text message to my (non-AT&T) mobile phone. No text came. So I clicked on the "didn't receive a text" line. This continued for several minutes, and finally all 6 of the "temporary passwords" showed up at once! But then, AT&T had decided that I was a hacker, and locked up my account! I have to wait 24 hours to try again. In the meantime, I started a chat with an AT&T "technician" who proceeded to tell me that he couldn't help me unless I agreed to put a "Premium Technical Service Plan" on my account, which would lock me into AT&T for a year, and cost me $180 for the year. I refused. He said that AT&T couldn't help me if I didn't agree. I ended the chat. I'll wait for 24 hours, and if I can't access my email by then, my attorney husband and I will find a brick and mortar AT&T store. I'm ready to drop AT&T altogether, and I can, because my last "plan" has expired!

New Member

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4 Messages

To resolve this issue (this worked for me!) Call ATT at 1-800-288-2020. At the automated system, enter your ATT account number if asked, and then ask for tech support when it asks what is your reason for calling. Since you need to talk with a real person, just keep pressing buttons on your phone til it gets you to a live representative. It's a challenge to get past the automated system, but you will need a live person for this! (The problem is that your old password needs to be updated to fit their new password format.) The automated system does not provide an option for fixing the email problem, so when you get a real person, 1) open a browser on your computer and go to "att.net" which reroutes you to "currently.att.yahoo.com/." 2) Click the "Mail letter icon" in the upper right corner as before. This will route you to the standard ATT login page (NOTE: your email will not work on that login page until you change your email password, which you can only do with the assistance of an ATT representative. 3) ask them to reset your password with a temporary password. 4) enter your sbcglobal email into the user field of the standard ATT login page and the temporary password into the password field. 5) you will see a popup field prompting your to enter a NEW PASSWORD. Once your enter a new password you will be rerouted to your email inbox. Be sure to write down exactly what you entered as the password because you only get one field to enter the new password, usually there are 2 fields so you can make sure you entered what you thought. Hope this helps!

_xyzzy_

ACE - Expert

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15K Messages

a year ago

The att store isn't going to be of any help.  They are sales, not technical support.  So try your procedure again when the account is unlocked.  You know you get the code sent but apparently after some delay so wait it out and only do it once.

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Contributor

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1 Message

a year ago

I've had the same problems above not being able to access my sbcglobal mail . After failing to change my mail password which has been the same as the dawn of time  my entire ATT password changed but no access to sbcglobal email. I want to thank ATT for messing up my Direct TV and main account password.. Over the years I've switched to Verizon for phone and cable for internet service when ATT was capping data.. Not wanting to pay for them to sort out an another ATT problem or speaking to inept  representtatives I'll switch to to another company for TV also.  DirecTV is not what it was and it's not worth the time or effort to save my sbcglobal  email. I'll just transport my contacts to Gmail...and finally be rid of ATT! 

 

Tutor

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4 Messages

a year ago

What do you do if you no longer have an ATT account?

 

Contributor

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1 Message

a year ago

when trying to login to my scbglobal.net from chrome it keeps saying the ID and password doesn't match but doesn't allow me to reset by pushing the forgot password icon. The icon doesn't work. But I can login to my email from Explorer

Contributor

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1 Message

a year ago

Same problem. When I try to log in it says invalid password and then it won't let me change my password. I spent 45 minutes on the phone to resolve the problem and nothing was resolved.  The assistant I talked to had a strong Pakistani or Indian accent and his ability to speak in English was very limited.  Why can't problems be resolved easier.  You would think that a brick and mortar store would have someone with the capability to remedy the situation. 

Contributor

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1 Message

a year ago

I'm having this issue now.  I keep getting incorrect login info.  So I update password, and STILL...incorrect login info.  It was just not working on my desktop/laptop, but now it's not working on my phone either.  I'm so aggravated and can't seem to find anyone that understands my issue and can help me!

Contributor

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1 Message

a year ago

This is happening to me too and I am now locked out on my phone and home desk top.  Very frustrating.

Contributor

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2 Messages

10 months ago

I can't log in from my desktop and the link for the change password does not work.  I have had this email address for more than 20 years but I don't have an ATT account anymore (since last year).  I use this email several times a day.  

Contributor

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1 Message

7 months ago

I had the same issue, I was persistent and kept trying and it eventually worked. I have 2 sbcglobal. email accounts and was able to link them together. This has happened 2 times to me and eventually I got back in. No rhyme or reason, I just kept trying between both sbcglobal accounts. I also stopped receiving emails on my phone but were getting them on my desktop. I had to go back into the phone and set up again. Leaving the old email in. So I had both, one was receiving emails the other was not for about a day. Then both were getting them. My best guess is every time att.net does an update it screws with the sbcglobal.net settings.  

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