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Need to update email settings?

New Member


1 Message

Fri, Oct 22, 2021 1:08 PM

Can't install Yahoo Mail App on my phone to access my email account

I have reset my password various times. I have waited 24 hours to let the system reset itself and tried resetting my password then as well. I can access my email on my desktop but every time I try to install yahoo mail on my Samsung Galaxy 9 and enter my password in the setup process, I receive the care code 202.5 error message. This has been going on for 5 days now. I have even tried to set up my email manually but the incoming server is not responding. I greatly appreciate your help in resolving this matter.


Community Support


176.5K Messages

1 m ago

Hello @LauraRosenberger76, we'd love to help with getting your Yahoo Mail App installed to your device and successfully working.


First, please let us know if your device is updated to the latest software version to ensure the best performance. If your device isn't up to date this can prevent installation of 3rd party apps. 


Next, have you attempted to contact Yahoo directly to confirm what the error code means, so that we can further investigate your concerns.


Please let us know and we'd be glad to further help!


Lynn, AT&T Community Specialist

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