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Tutor

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2 Messages

Mon, Mar 11, 2019 9:41 PM

Can't download AT&T Security Suite powered by McAffee

I get a message stating that I am ineligible for this download. However, I AM eligible, and have verified this with ATT.

The things I've already tried per request thru online chat with ATT:

uninstalled previous version of McAffee and rebooted computer

installed Mozilla Firefox, and tried thru that browser

 

Any other ideas?

 
 
 

 

 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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108.7K Messages

a year ago

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

9 months ago

This Solved NOTHING.     Posting the Same Links to the Same Broken None functional Website does NOTHING Of any Value.    

Tutor

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7 Messages

9 months ago

Going to one link that tells me to get it which takes me to a site that says this cannot be provided to me at this time is no way to provide assistance in obtaining the protection. 😞

Tutor

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2 Messages

9 months ago

This is also what happened to me.

Tutor

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8 Messages

9 months ago

Ironically, happening to me and this string was where they directed me. 

Brand User
ATTHelp

Administrator

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108.7K Messages

9 months ago

Hello @Bearfan60,

What internet speed do you have? Please provide us with your internet speeds as well.

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

9 months ago

We have the fixed wireless 25.

Brand User
ATTHelp

Administrator

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108.7K Messages

9 months ago

Hi @Bearfan60,

 

Let us try this.  Go to https://start.att.net/softwarecenter Scroll down to the bottom of the page and click on download. IT should redirect you to the log in page. Try log-in in with that route.  If the page times out, click on try again or press(f5) to refresh the browser. Also have you tried on another computer? Does the problem follow?

 

Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

9 months ago

The link provided the same result.  I did try on another computer and got the same screen. 

 

att error.jpg

Brand User
ATTHelp

Administrator

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108.7K Messages

9 months ago

Hello @Bearfan06, 

Thanks for letting us know that the link isn't working.
I'll escalate this feedback to the proper teams so they can look into the matter.
We apologize for any inconvenience.

Please let us know if we can help you with anything else. 

Mihai AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

9 months ago

Will someone contact me about this?

Tutor

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8 Messages

8 months ago

Guess not.

Contributor

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1 Message

8 months ago

I'm getting the same result. Any fix to this yet?

Contributor

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1 Message

7 months ago

I am not able to download the ATT Internet Security Suite. I have 300 MBPS internet connection and tried calling helpdesk 2 times. Everytime I get the same response that the User ID is an issue (which is NOT)

 

Getting below message while trying to log in -

The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time.
To learn more, or to place an order for AT&T Internet products, please visit att.com/dsl.

Contributor

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1 Message

7 months ago

I am getting the same error regardless of browser. I had to refresh a computer and need to reinstall ISS, but it is not working